Referral Management Services Clerk

SmartRecruiters, Inc.; Fife (WA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Accrued PTO & Paid Federal Holidays

Medical, Dental, and Vision Plans

401(k) Plan

Life & Disability Insurance

Job summary

Compass Government Solutions is seeking a Referral Management Services Clerk to support the Puget Sound Military Appointing Center (PSMAC) in Fife, WA. You will review referrals, coordinate appointments, and assist with high-volume call handling within the MHS GENESIS system.

A High School Diploma or GED is required; proficiency with Word, Excel, and Access; CAC clearance is needed; healthcare admin experience preferred. We offer competitive pay and benefits.

Qualifications

• High School Diploma or GED equivalency required.
• Proficiency with Word, Excel, Access and related software.
• Strong communication, customer service and problem-solving skills.

Responsibilities

• Review and process specialty care referrals within required timelines.
• Determine whether patients are appointed to the MTF or deferred to the network.
• Coordinate specialty appointments and conduct outbound scheduling and reminder calls.
• Manage inbound and outbound calls in a high-volume healthcare environment.
• Verify beneficiary eligibility and provide clear guidance on referral status.
• Process Secure Messaging System (SMS) appointment requests.
• Communicate referral updates, denials, or incomplete requests to providers.
• Accurately document all actions in MHS GENESIS.
• Support urgent referrals and ensure compliance with access-to-care standards.
• Prioritize tasks in alignment with mission requirements.

Skills

Communication

Customer service

Problem-solving

Education

High School Diploma / GED

Tools

Word

Excel

Access

Job description

• Compensation: USD 22.98 - USD 22.98 - hourly

Company Description

Compass Government Solutions, LLC is aWoman-Owned Small Businessdedicated to their True North, which are their principles and goals. These principles are used every day to govern them through their work and relationships when supporting their client with measurable outcomes. To accomplish their mission critical objectives, the leadership team at CGS brings over 50 years of collective executive experience providing full-service Health and Wellness services, Administrative Support Services, Research and Program Management and pilot program execution to federal government agencies nationwide and OCONUS. Our services support the Military Service Member, the Veteran and federal personnel support of health concerns, returning to duty, to their families and their communities and bettering short and long-term outcomes, through integrated healthcare and research.

Job Description

Compass Government Solutions is seeking aReferral Management Services Clerkto support the Puget Sound Military Appointing Center (PSMAC). Puget Sound Military Appointing Center (PSMAC) is the primary centralized service hub for appointment services, referral management, and care coordination for PSMHS beneficiaries. This role helps ensure timely access to high-quality healthcare by processing referrals, managing beneficiary inquiries, and supporting specialty appointing operations within the MHS GENESIS system.

Work Schedule & Location

Location: 5050 20th Street E, Fife, WA, 98424

Job Duties:

• Review and process specialty care referrals within required timelines
• Determine whether patients are appointed to the MTF or deferred to the network
• Coordinate specialty appointments and conduct outbound scheduling and reminder calls
• Manage inbound and outbound calls in a high-volume healthcare environment
• Verify beneficiary eligibility and provide clear guidance on referral status
• Process Secure Messaging System (SMS) appointment requests
• Communicate referral updates, denials, or incomplete requests to providers
• Accurately document all actions in MHS GENESIS
• Support urgent referrals and ensure compliance with access-to-care standards
• Prioritize tasks in alignment with mission requirements

Qualifications

• High School Diploma or General Educational Development (GED) equivalency
• Proficiency in Word, Excel, Access, and related software
• Strong communication, customer service, and problem-solving skills
• Must be able to obtain clearance to access the work site located on a CSMHS military installation and be granted a Common Access Card (CAC)
• Healthcare administrative experience preferred

Additional Information

At Compass Government Solutions, we value our team and offer a comprehensive benefits package designed to support your health, well-being, and professional growth:

• Competitive Salary- Recognizing your skills and experience.
• Accrued Paid Time Off & Paid Federal Holidays- Balance work and life with time to recharge.
• Medical, Dental, and Vision Plans- Flexible coverage to meet your needs.
• Capital Services' CSI Benefits Packages- Our signature benefit offering enhanced coverage, mental health support, and specialized resources tailored to our employees’ unique needs.
• 401(k) Plan- Planning for your future has never been easier.
• Life & Disability Insurance- Protection and peace of mind for you and your family.

EOE AA M/F/Vet/Disability

Compass Government Solutions is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by federal, state or local laws.