Referral Center Coordinator - Patient Care

UC Irvine; Irvine (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Retirement savings plans

Employee discounts

Job summary

UCI Health in Irvine, CA is seeking a Customer Service Specialist for our high-volume Referral Center. You will establish and nurture relationships with internal and external referral entities, including medical groups, IPAs, health plans, and community physicians, to support timely patient care.

The role requires knowledge of medical terminology and insurance programs, plus strong communication skills to manage a large volume of calls and resolve issues efficiently.

Qualifications

• 1–2 years experience in a healthcare customer service role.
• Knowledge of hospital registration/scheduling systems.
• Ability to handle a high volume of phone calls.
• Effective communication; ability to problem solve and communicate clearly.

Responsibilities

• Establish, support, and maintain relationships with internal and external referral entities (medical groups, IPA’s, health plans, community physicians).
• Coordinate with referral sources to ensure accurate patient registration and scheduling.
• Handle high-volume phone inquiries with professionalism and tact.

Skills

MS Office

Medical terminology

Insurance payors

Customer service (healthcare)

Registration system

Phone communication

Problem solving

Clear communication

Stress management

Tools

Hospital registration system

Job description

UCI Health in Irvine, CA is seeking a Customer Service Specialist for our high-volume Referral Center. You will establish and nurture relationships with internal and external referral entities, including medical groups, IPAs, health plans, and community physicians, to support timely patient care.

The role requires knowledge of medical terminology and insurance programs, plus strong communication skills to manage a large volume of calls and resolve issues efficiently.