Assistant II- Referral Center- FT Day Shift

UCI Health; Irvine (CA); Vor Ort; USD 42.000 - 66.000; Vollzeit

Zusammenfassung

UCI Health in Irvine, CA is seeking a Referral Center professional to establish, support and maintain relationships with internal and external referral entities, including medical groups, IPAs, health plans and community physicians. You will ensure smooth intake and registration processes while coordinating with care teams.

The role demands strong communication skills, experience in high-volume call handling, and familiarity with hospital-based registration/scheduling systems to support timely

Qualifikationen

• 1–2 years in a health care customer service role.
• Working knowledge of medical terminology.
• Experience with hospital registration/scheduling systems.

Aufgaben

• Establish and maintain relationships with referral partners.
• Support and coordinate patient referrals and registrations.
• Handle high volume of calls with professionalism.

Kenntnisse

MS Office

Medical terminology

High-volume phone handling

Problem solving

Clear communication

Calm under pressure

Tools

Hospital registration system

Jobbeschreibung

Who We Are

UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health - Orange, UCI Health - Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties.

Your Role on the Team

Position Summary

Incumbent works in a high volume Referral Center to establish, support and maintain relationships with internal and external referral entities, such as medical groups, IPA's, Health Plans and community physicians.

Required Qualifications

What It Takes to be Successful

• Working knowledge of MS Office products
• Understanding of medical terminology as well as insurance programs and payors
• Minimum 1 to 2 years experience in a Customer Service position within the health care environment
• Knowledge of hospital based registration/scheduling system to register patients
• Demonstrated skill to communicate via telephone and handle extremely high volume of phone calls
• Ability to problem solve, negotiate and research for answers
• Ability to effectively communicate in a clear and concise manner
• Ability to appropriately deal with stressful situations and individuals while remaining calm and professional

Preferred Qualifications

• Previous call center experience
• Bilingual skills in English and Spanish and/or Vietnamese

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions Of Employment

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy. We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [e-mail] or at [phone], Monday - Friday from 8:30 a.m. - 5:00 p.m.

Consideration for Work Authorization Sponsorship

Must be able to provide proof of work authorization