Referral Care Navigator — Drive Patient Access

MyCHN; Webster (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

100% Paid Employee Health & Dental

401(k) with 4% Employer Match

Professional Growth & Career Advancem

Mission-Driven Team Culture

Job summary

MyCHN seeks a dedicated Referral Case Manager to connect patients with specialty services, coordinate care, and maintain clear communication among providers and patients. The role emphasizes accuracy, timeliness, and patient-centered support.

In this fast-paced environment, you will educate patients, assist with barriers to care, and collaborate with internal teams to ensure seamless care transitions and compliant documentation in the EHR.

Qualifications

• Proven customer service and patient support skills.
• Strong verbal and written communication abilities.
• Excellent organizational skills with multi-tasking capability.
• Resourceful problem solving with patient-focused mindset.
• Proficiency with EMR systems and basic computer applications.
• Teamwork and collaboration with clinical staff.

Responsibilities

• Monitor and process referrals daily.
• Review referral information for accuracy and necessity.
• Coordinate specialty referrals per guidelines and provider availability.
• Educate patients on referral status and scheduling steps.
• Assist patients with barriers to specialty care (transport, insurance, scheduling).
• Communicate with providers and care teams to ensure continuity of care.
• Document referral activities in the EHR and track outcomes.
• Escalate urgent cases to clinical leadership as needed.
• Support quality initiatives and HIPAA compliance.
• Participate in team meetings and workflow improvements.

Skills

Customer service

Verbal & written communication

Organizational skills

Problem solving

EMR proficiency

Team collaboration

Education

High School Diploma or equivalent

Medical Assistant Certification

Job description

MyCHN seeks a dedicated Referral Case Manager to connect patients with specialty services, coordinate care, and maintain clear communication among providers and patients. The role emphasizes accuracy, timeliness, and patient-centered support.

In this fast-paced environment, you will educate patients, assist with barriers to care, and collaborate with internal teams to ensure seamless care transitions and compliant documentation in the EHR.