Referral & Appointment Coordinator - Healthcare

QuarterLine Consulting Services, LLC; Bellevue Second IV Precinct (NE); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

AD&D coverage

Identity theft protection

401(k) matching

HSA/FSA options

Job summary

QuarterLine (QL), a Planned Systems International (PSI) company, is seeking a dedicated Referral Management Center Specialist to support our healthcare team at a Military Treatment Facility (MTF). The role focuses on professional customer service, assisting patients and staff with referral and appointment coordination.

Location: US-NE-Offutt AFB. The position requires US citizenship, a high school diploma, and experience in medical administration along with proficiency in electronic health

Qualifications

• US Citizen.
• High school diploma or equivalent.
• Working knowledge of medical terminology.
• One (1) year of administrative experience in a medical office, clinic, or healthcare setting. Referral management, medical scheduling, patient administration, or insurance verification preferred.
• Demonstrated computer proficiency and keyboarding sufficient to sustain electronic health record workflow.
• Ability to read, write, speak, and understand English fluently.
• Ability to obtain and maintain a favorable background investigation, a Common Access Card, and MTF-specific badge and system access.
• Current Basic Life Support certification (AHA or Red Cross) where required by the supported MTF, plus HIPAA, Privacy Act, information assurance, and MTF-directed initial and annual training.

Responsibilities

• Answer incoming calls and assist patients and staff with referral-related questions.
• Review and process referrals for completeness and eligibility.
• Schedule and reschedule specialty appointments according to MTF guidelines.
• Process routine, urgent, and emergent referrals within established timeframes.
• Coordinate referrals with outside providers or insurance when services are not available at the MTF.
• Maintain accurate referral documentation in MHS GENESIS and other required systems.
• Educate patients on referral procedures, appointments, and expected timelines.
• Provide professional and courteous customer service while maintaining patient confidentiality.

Skills

Medical terminology

Administrative experience

Education

High school diploma

Tools

MHS GENESIS

Job description

QuarterLine (QL), a Planned Systems International (PSI) company, is seeking a dedicated Referral Management Center Specialist to support our healthcare team at a Military Treatment Facility (MTF). The role focuses on professional customer service, assisting patients and staff with referral and appointment coordination.

Location: US-NE-Offutt AFB. The position requires US citizenship, a high school diploma, and experience in medical administration along with proficiency in electronic health