Recruiting Ops: Systems & Enablement Lead

Rozgoo; United States; Hybrid; USD 117,000 - 164,000; Full time

Benefits offered by this job

Hybrid work model

Singapore office

Job summary

OpenAI in Singapore is seeking a Systems & Enablement Lead for Recruiting Operations to own the day-to-day support, intake triage, and enablement across recruiting workflows. You will partner with People Systems on configuration and integrations to keep processes reliable and scalable.

The role emphasizes documenting changes, coordinating approvals, and surfacing recurring issues for durable improvements. You will help ensure requests are routed efficiently and drive automation opportunities

Qualifications

• 5+ years of experience in recruiting operations or HR systems.
• Hands-on ATS administration experience (Ashby strongly preferred).
• Strong understanding of recruiting workflows, offers, and hiring data.
• Ability to balance detailed systems work with user support and enablement.
• Strong communication and stakeholder partnership skills.

Responsibilities

• Owning recruiter facing intake and triage for operational support requests across recruiting workflows.
• Designing and running support mechanisms such as queues, SLA management, escalation paths, and service health reviews.
• Owning enablement for operational workflow changes, including documentation, training, office hours, and change communication.
• Supporting offer approval and other sensitive recruiting workflows through clear coordination, followthrough, and exception handling.
• Identifying recurring support themes and driving fixes through process changes, documentation improvements, automation, or handoff to People Systems.
• Defining what RecOps should solve directly versus what should be escalated to People Systems for configuration, controls, or integration work.
• Partnering closely with recruiters, coordinators, People Systems, and cross functional stakeholders to improve workflow usability and reliability.
• Using data and operational signals to monitor service health, prioritize improvements, and reduce repeat work.
• Evaluating practical AI and automation opportunities that improve support quality, speed, and consistency without weakening controls.

Skills

Recruiting operations

ATS administration

HR systems

Data analysis

Job description

OpenAI in Singapore is seeking a Systems & Enablement Lead for Recruiting Operations to own the day-to-day support, intake triage, and enablement across recruiting workflows. You will partner with People Systems on configuration and integrations to keep processes reliable and scalable.

The role emphasizes documenting changes, coordinating approvals, and surfacing recurring issues for durable improvements. You will help ensure requests are routed efficiently and drive automation opportunities