Recruiting Account Manager (Job ID: IOHAM)

Insideoutva; Idaho; Hybrid; USD 26,000 - 67,000; Full time

Benefits offered by this job

Commission incentives

Remote work

Job summary

InsideOut Hiring is a fast-growing recruitment agency focused on placing top-tier virtual assistants and remote professionals with U.S.-based companies. We seek an Account Manager / Customer Success Manager to drive performance across our hiring pipeline and ensure delivery of high-quality candidates to clients.

You will act as the liaison between clients, sales, and recruitment, ensuring seamless communication, setting clear expectations, and providing exceptional support.

Qualifications

• Proven experience in a customer-facing role, such as Account Executive, Customer Success Manager, or similar.
• Strong interpersonal and communication skills with a client-focused approach.
• Excellent organizational skills, with an ability to manage multiple client accounts and priorities effectively.
• Ability to work independently, take initiative, and problem-solve proactively.
• Experience working in or with recruitment, staffing, or a related field is a plus.
• Familiarity with virtual assistants and the talent landscape in the Philippines and Latin America is advantageous.

Responsibilities

• Client Onboarding & Management: Serve as a point of contact for clients after sign-up
• Clearly communicate project timelines, milestones, and deliverables to set realistic expectations.
• Proactively engage with clients to understand their needs, gather feedback, and ensure they are satisfied with our services.
• Follow-up & Engagement: Monitor client accounts, ensuring regular follow-ups and communication between clients and recruiters.
• Maintain close contact with clients to gather feedback on candidates and follow up on any pending actions.
• Keep detailed records of client interactions, preferences, and feedback to ensure continuity of service.
• Collaboration & Support: Work closely with the recruitment team to align on client needs and ensure a proactive approach to client engagement.
• Address any client issues or concerns, escalating them when necessary to ensure quick resolution.
• Relationship Building & Upselling: Develop strong, long-term relationships with clients to understand their business objectives and future staffing needs.
• Identify opportunities to offer additional services that align with clients' goals and enhance their experience.
• Present tailored solutions to clients and close upsell opportunities, earning commission for successful upsells.
• Expectation Setting & Client Education: Educate clients on best practices for working with virtual assistants and set clear expectations around response times, deliverables, and communication protocols.
• Ensure clients stay on track with the recruitment process and are engaged and responsive throughout.

Skills

Client-facing experience

Account management

Communication skills

Organizational skills

Independent work

Job description

C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.

Job Title: Account Manager

Job ID: IOHAM

Industry: Recruitment and Headhunting

Location: Remote

Status: Full time

Work Schedule: Monday to Friday, 8:00 AM - 5:00 PM PST (U.S. business hours)

Pay rate: $2300 USD+COMMISSIONS / OTE $2300-$6000/mo including commissions.

Target Start: ASAP

JOB DETAILS

ABOUT INSIDEOUT HIRING

InsideOut Hiring is a fast-growing recruitment agency specializing in placing top-tier virtual assistants and remote professionals with U.S.-based companies. We work with clients across a wide range of industries, helping them scale with exceptional global talent primarily from the Philippines, Latin America, and Africa.

As we expand our client base and internal operations, we are looking for a Account Manager / Customer Success Manager to drive performance across our hiring pipeline and ensure we consistently deliver high-quality candidates to our clients.

POSITION OVERVIEW

We are seeking a proactive and client-focused Account Executive / Customer Success Manager to ensure our clients receive an exceptional experience from the moment they sign up through their entire engagement with us. This role is essential to maintaining strong client relationships, ensuring timely follow-ups, and promoting client success. You will act as the liaison between our clients, sales team and our recruitment team, ensuring seamless communication, setting clear expectations, and providing exceptional support. Additionally, you will identify opportunities to further support clients' long-term goals by offering additional services, with commission-based incentives for successful upsells.

KEY RESPONSIBILITIES

• Client Onboarding & Management:
• Serve as a point of contact for clients after sign-up
• Clearly communicate project timelines, milestones, and deliverables to set realistic expectations.
• Proactively engage with clients to understand their needs, gather feedback, and ensure they are satisfied with our services.
• Follow-up & Engagement:
• Monitor client accounts, ensuring regular follow-ups and communication between clients and recruiters.
• Maintain close contact with clients to gather feedback on candidates and follow up on any pending actions.
• Keep detailed records of client interactions, preferences, and feedback to ensure continuity of service.
• Collaboration & Support:
• Work closely with the recruitment team to align on client needs and ensure a proactive approach to client engagement.
• Address any client issues or concerns, escalating them when necessary to ensure quick resolution.
• Relationship Building & Upselling:
• Develop strong, long-term relationships with clients to understand their business objectives and future staffing needs.
• Identify opportunities to offer additional services that align with clients' goals and enhance their experience.
• Present tailored solutions to clients and close upsell opportunities, earning commission for successful upsells.
• Expectation Setting & Client Education:
• Educate clients on best practices for working with virtual assistants and set clear expectations around response times, deliverables, and communication protocols.
• Ensure clients stay on track with the recruitment process and are engaged and responsive throughout.

QUALIFICATIONS

• Proven experience in a customer-facing role, such as Account Executive, Customer Success Manager, or similar.
• Strong interpersonal and communication skills with a client-focused approach.
• Excellent organizational skills, with an ability to manage multiple client accounts and priorities effectively.
• Ability to work independently, take initiative, and problem-solve proactively.
• Experience working in or with recruitment, staffing, or a related field is a plus.
• Familiarity with virtual assistants and the talent landscape in the Philippines and Latin America is advantageous.

BENEFITS

• Competitive salary with performance-based incentives.
• Commission structure for successful upsells.
• Opportunities for professional growth and career advancement.
• Flexible, remote work environment.
• Collaborative and supportive team culture

THIS IS A REMOTE JOB