We’re seeking a Recruiter Account Manager (RAM) to own and grow client relationships while driving successful hiring outcomes across our HVAC partners. This role sits at the intersection of client advisory, recruiting execution, and account ownership, serving as the primary point of contact for clients throughout the hiring lifecycle.
While familiarity with HVAC is a plus, this role is well‑suited for a strong client‑facing recruiter or sales‑oriented talent partner who can learn the industry, build trust quickly, and guide clients through effective hiring decisions.
Key Responsibilities
Client Relationship Ownership & Advisory
- Serve as the primary point of contact for assigned client accounts, owning communication, expectations, and results
- Partner with clients to understand business goals, growth plans, and hiring priorities
- Advise clients on hiring strategy, role scoping, and prioritization based on market conditions
- Help clients design effective candidate scorecards and define success profiles for open roles
- Provide guidance on competitive compensation structures, incentives, and offer positioning
- Support clients in evaluating candidates and making confident, timely hiring decisions
- Prepare clients for successful onboarding and early retention in coordination with Customer Success (where applicable)
- Drive full‑cycle recruiting efforts in partnership with sourcing and recruiting teams
- Develop and execute sourcing strategies for high‑demand and hard‑to‑fill roles
- Manage candidate pipelines, interview coordination, and offer processes
- Ensure a high‑quality experience for both clients and candidates from intake through start date
- Monitor hiring progress and adjust strategy to meet client timelines and expectations
Roles You’ll Support
- Senior Technicians, Lead Installers, and Field Leaders
- Service Coordinators and Dispatchers
- Operations Managers and General Managers
- Internal roles across Thirty Madison Ventures, as needed
What We’re Looking For
- 3+ years of experience in recruiting, account management, or client‑facing talent roles
- Proven ability to manage multiple client relationships while delivering hiring outcomes
- Strong consultative and communication skills with business leaders
- Experience advising on hiring strategy, interview processes, or compensation discussions
- Comfort operating in fast‑paced, high‑expectation environments
- Experience managing full‑cycle recruiting workflows and ATS systems