Account Manager

Extramilemechanical; Northern (KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Extramilemechanical is seeking an Account Manager to grow and support our commercial HVAC service portfolio. This role blends sales, customer management, and operations coordination, including full lifecycle management of service agreements, small projects, and repairs.

The ideal candidate will prospect, build long-term client relationships, conduct site visits, prepare estimates, and collaborate with field technicians to deliver exceptional service and value-driven solutions.

Qualifications

• HVAC industry experience of 5+ years.
• Strong knowledge of commercial HVAC systems and service workflows.
• Proven ability to manage multiple accounts and build relationships.
• Experience preparing estimates/proposals for service and small projects.
• Self-motivated, organized, and able to work independently.
• Valid driver's license with clean record.
• Strong business acumen and customer-service mindset.

Responsibilities

• Identify and pursue new commercial service clients through outreach.
• Manage and grow an assigned portfolio with retention focus.
• Prepare estimates and proposals for PM agreements, repairs, and small HVAC projects.

Skills

Relationship management

Sales experience

HVAC knowledge

Communication

Independent worker

Tools

CRM software

Job description

All inquiries kept strictly confidential.

Position Overview

We are seeking a driven, relationship‑focused Account Manager to help grow and support our commercial HVAC service portfolio. This role blends sales, customer management, and operational coordination. The ideal candidate is comfortable prospecting, building long‑term client relationships, and managing the full lifecycle of service agreements, small projects, and repair opportunities.

Key Responsibilities

• Identify, pursue, and secure new commercial service clients through proactive outreach, networking, and territory development.
• Manage and grow an assigned customer portfolio with a focus on retention, responsiveness, and long‑term partnership.
• Prepare estimates and proposals for preventative maintenance agreements, service repairs, and small HVAC projects.
• Conduct site visits, equipment assessments, and scope development to ensure accurate pricing and clear expectations.
• Collaborate with service managers, dispatch, and field technicians to ensure work is executed efficiently and to customer standards.
• Track opportunities, pipeline activity, and customer interactions using CRM or internal systems.
• Lead renewal conversations, upsell opportunities, and value‑added recommendations based on equipment condition and operational needs.
• Represent the company professionally at customer meetings, industry events, and jobsite walkthroughs.

Qualifications

• 5+ years of HVAC industry experience in service, sales, estimating, or a related technical role.
• Strong understanding of commercial HVAC systems, service workflows, and maintenance strategies.
• Proven ability to build relationships, communicate clearly, and manage multiple accounts simultaneously.
• Experience preparing estimates, proposals, or scopes of work for service and small projects.
• Self‑motivated, organized, and comfortable working independently in a fast‑paced environment.
• Valid driver’s license and clean driving record.
• Strong business acumen and customer‑service mindset.

Preferred Experience (Not Required)

• Prior experience selling service agreements or managing a service portfolio.
• Familiarity with CRM platforms and structured sales processes.
• Ability to read mechanical drawings and interpret equipment data.
• Background in field service, controls, or light project management.

Competitive compensation structure with base salary plus performance incentives. Full benefits package available. Specific details provided during confidential discussions.

All inquiries will be handled with complete confidentiality.