Recreation & Leisure Lead - Luxury Guest Experiences

Kerzner International; Big Sky (MT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Vision Life

401(k) Match

Paid Time Off

Ski Pass

Complimentary Transportation

Meals on Shift

Employee Discounts

Job summary

One&Only Moonlight Basin, Big Sky, MT, seeks an Assistant Manager, Recreation & Leisure to lead daily operations of the Recreation Department, provide hands-on leadership, staffing, scheduling, admin support, and serve as a resource for activities and local attractions.

This role develops innovative programs, cultivates partnerships, resolves guest concerns, and mentors a service-focused team to maintain high standards and exceptional guest experiences.

Qualifications

• Minimum of 3 years of progressive experience in Recreation with leadership growth.
• Supervisory experience in ski shop, retail, or hospitality.
• Luxury hospitality experience is strongly preferred.
• Excellent interpersonal, communication, and problem-solving skills.
• Strong multi-tasking in fast-paced environments.

Responsibilities

• Assist with daily operation and admin of the Recreation department.
• Lead on-floor, providing direction to staff across shifts.
• Oversee opening/closing and cleanliness for outstanding guest service.
• Maintain knowledge of Big Sky area and local activities.
• Provide proactive guest service with personalized recommendations.
• Resolve guest questions and complaints with the Manager.
• Develop relationships with guests, VIPs, and homeowners.
• Assist with group event coordination and guest offerings.
• Perform retail, ski and snowboard rental operations and fittings.
• Manage rental equipment organization, inventory and readiness.
• Monitor inventory and assist with ordering and supplies.
• Support revenue goals by increasing participation and sales.
• Schedule staff within budget and forecast guidelines.
• Assist with interviewing, onboarding and coaching.
• Develop an engaged service-oriented team with feedback and recognition.
• Promote safety and proper procedures when operating equipment.

Skills

Leadership

Guest service

Communication

Operations management

Job description

One&Only Moonlight Basin, Big Sky, MT, seeks an Assistant Manager, Recreation & Leisure to lead daily operations of the Recreation Department, provide hands-on leadership, staffing, scheduling, admin support, and serve as a resource for activities and local attractions.

This role develops innovative programs, cultivates partnerships, resolves guest concerns, and mentors a service-focused team to maintain high standards and exceptional guest experiences.