Quality Excellence Lead – Luxury Resort

Kerzner International; Big Sky (MT); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance: 80% employer-funded

Dental, Vision & Life insurance: 100%

401(k) with employer match

Paid Time Off: 25 days

Winter Season Pass or Fitness Pass

Complimentary transportation

Complimentary meals on shift

On-property discounts

Job summary

One&Only Moonlight Basin in Big Sky, Montana, seeks a Manager, Quality to lead the resort’s quality improvement efforts and partner with leadership to enhance operational excellence and guest satisfaction.

The role requires 3+ years in quality management within luxury hospitality, strong data analytics, and facility to drive engagement across departments. This position includes comprehensive benefits and a focus on continuous improvement.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or related field.
• Minimum of 3 years of experience in Quality Management or a related discipline.
• Previous management experience within a luxury hospitality environment.
• Proficient in Microsoft Office Suite and systems used to collect, analyze, track, and report performance data.

Responsibilities

• Lead the Resort’s Total Quality Management (TQM) and Continuous Improvement programs, driving a culture of operational excellence.
• Build organizational commitment, ownership, and engagement for quality initiatives at all levels.
• Ensure quality initiatives are properly documented, tracked, measured, evaluated, and communicated.
• Deploy quality-related projects from planning through implementation, monitoring, evaluation, and lessons learned.
• Conduct regular quality reviews, audits, and follow-ups, confirming whether standards are being consistency maintained.
• Monitor, analyze, and communicate key quality performance indicators, including Guest Satisfaction Surveys, Employee Engagement Surveys, Guest Incident Reports, etc.
• Prepare and present monthly, quarterly, and annual quality reports, providing leadership with clear insights, recommendations, and progress against goals.
• Communicate quality initiatives, achievements, practices, and lessons learned to management and colleagues to strengthen transparency and accountability.
• Develop and publish quality-related communications, including newsletters, quality updates, recognition programs, and awareness materials.

Skills

Quality management

Leadership

Data analysis

Communication

MS Office

Education

Bachelor’s degree in Business Administration, Hospitality Management, or related field

Tools

MS Office Suite

Job description

One&Only Moonlight Basin in Big Sky, Montana, seeks a Manager, Quality to lead the resort’s quality improvement efforts and partner with leadership to enhance operational excellence and guest satisfaction.

The role requires 3+ years in quality management within luxury hospitality, strong data analytics, and facility to drive engagement across departments. This position includes comprehensive benefits and a focus on continuous improvement.