Reservations Leader — Luxury Resort

Kerzner International; Bozeman, Northern (MT, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental, Vision, Life Insurance

401(k) Program Participation

25 Days of Paid Time Off

Winter Season Pass Program

Complimentary Transportation

Complimentary Meals on Shift

On-Property Discounts Across Food &amp

Job summary

One&Only Moonlight Basin in Bozeman, MT is seeking a Manager, Reservations to lead the Reservations department, drive revenue, and deliver exceptional guest experiences. The role oversees daily operations, upholds standards, and collaborates with Revenue Management and Sales to optimize performance.

The position requires strong leadership, a track record in luxury hospitality, and the ability to work a flexible schedule including weekends and holidays.

Qualifications

• Minimum 5 years progressive experience in Reservations in hospitality, including at least 2 years in a management position.
• Previous experience in a five-star hotel or resort environment.
• Proven experience leading, coaching, and developing a high-performing Reservations team.
• Strong commercial awareness with a demonstrated ability to drive revenue.
• Advanced working knowledge of Opera PMS and reservations-related systems.
• Exceptional interpersonal and communication skills, with the ability to build strong relationships with guests, colleagues, and third parties.
• Willing to work a flexible schedule, including weekends and holidays.

Responsibilities

• Oversee the daily Reservations operation, ensuring all reservations, correspondence, guest requests, and follow-up activities are handled accurately, efficiently, and in accordance with established procedures.
• Ensure every guest and caller receives personalized, professional, and seamless service consistent with One&Only Moonlight Basin standards.
• Conduct regular quality audits and spot checks to ensure compliance with SOPs, service standards, and operational controls.
• Oversee third-party reservation channels, ensuring information, rates, inventory, and availability are accurate.
• Maximize revenue opportunities through effective conversation, upselling, cross-selling, and suggestive selling techniques.
• Partner with Revenue Management and Sales & Marketing to optimize reservations performance, monitor demand and booking trends, and identify opportunities to increase revenue.
• Ensure no-show and late-cancellation reservations are reviewed and processed accurately, including application of charges.
• Personally oversee escalated reservation inquiries, special requests, VIP arrangements, and guest concerns, ensuring timely resolution and appropriate follow-up.
• Review and respond to guest complaints within 24 hours, where applicable, and ensure appropriate recovery that protects both the guest relationship and the interests of the organization.

Skills

Reservations leadership

Revenue generation

Guest service excellence

Tools

Opera PMS

Job description

One&Only Moonlight Basin in Bozeman, MT is seeking a Manager, Reservations to lead the Reservations department, drive revenue, and deliver exceptional guest experiences. The role oversees daily operations, upholds standards, and collaborates with Revenue Management and Sales to optimize performance.

The position requires strong leadership, a track record in luxury hospitality, and the ability to work a flexible schedule including weekends and holidays.