Reservations Manager — Luxury Resort Leadership

Kerzner International; Big Sky (MT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental, Vision, and Life Insurance

401(k) Employer Match

25 Days Paid Time Off (Full-Time, Year

Winter Season Pass Program: Ski Pass

Complimentary Transportation

Complimentary Meals on Shift

On-Property Discounts Across Food &amp

Wellness, and Retail

Job summary

One&Only Moonlight Basin is seeking a Manager of Reservations to lead the Reservations department in Bozeman, MT. You will oversee daily operations, ensure adherence to service standards, and work with the Commercial team to drive revenue while delivering exceptional guest experiences.

The role requires 5+ years in Reservations with at least 2 years in management, plus a track record in a five-star hotel or resort setting. Flexibility to work weekends and holidays is essential.

Qualifications

• Minimum 5 years of progressive experience in Reservations in hospitality, including at least 2 years in a management position.
• Previous experience in a five-star hotel or resort environment.
• Proven experience leading, coaching, and developing a high-performing Reservations team.
• Strong commercial awareness with a demonstrated ability to drive revenue.
• Advanced working knowledge of Opera PMS and reservations-related systems.
• Exceptional interpersonal and communication skills, with the ability to build strong relationships with guests, colleagues, and third parties.
• Willing to work a flexible schedule, including weekends and holidays.

Responsibilities

• Oversee the daily Reservations operation and ensure accurate guest correspondence and follow-up.
• Provide personalized, professional, and seamless service consistent with One&Only Moonlight Basin standards.
• Conduct quality audits to ensure SOPs and service standards are met.
• Oversee third-party reservation channels and maintain accurate rates, inventory and availability.
• Maximize revenue through upselling, cross-selling and effective selling techniques.
• Collaborate with Revenue Management and Sales & Marketing to optimize reservations performance.
• Oversee escalated inquiries, VIP arrangements, and guest concerns with timely resolution.
• Review guest complaints within 24 hours and implement appropriate recovery actions.
• Lead and develop the Reservations team to achieve exceptional service and selling performance.
• Analyze departmental performance and prepare reports with action plans.

Skills

Reservations management

People leadership

Revenue growth mindset

Customer service excellence

Analytical skills

Tools

Opera PMS

Job description

One&Only Moonlight Basin is seeking a Manager of Reservations to lead the Reservations department in Bozeman, MT. You will oversee daily operations, ensure adherence to service standards, and work with the Commercial team to drive revenue while delivering exceptional guest experiences.

The role requires 5+ years in Reservations with at least 2 years in management, plus a track record in a five-star hotel or resort setting. Flexibility to work weekends and holidays is essential.