Director, Luxury Lodging & Residential Services

Moonlight Basin; Big Sky (MT); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Annual discretionary bonus

Matching 401(k)

Disability and Life Insurance paid by/

Complimentary meal per shift

Wellness program

Employee housing options

Job summary

Moonlight Basin in Big Sky, MT seeks a Director of Lodging to lead the residential services team in a fast-paced luxury environment. You will align service culture with residents, owners, and staff while driving exceptional experiences across properties.

You will oversee operations, housekeeping, and budgeting, partner with leasing and operations, and mentor leaders within the residential and housekeeping departments. Strong communication and planning are essential.

Qualifications

• Bachelor's degree or equivalent experience required.
• Property management license or ability to obtain within 6 months.
• Experience interacting with diverse groups of residents, owners, and team members.
• Strong conflict resolution and mediation skills.

Responsibilities

• Lead residential services team in a luxury mountain resort setting.
• Serve as liaison between members, residents, staff and leadership.
• Oversee daily operations and housekeeping across residential spaces.
• Manage budgets, invoices, and financial reporting for residential services.
• Forecast staffing and facilities needs over 1-, 3-, and 5-year horizons.
• Develop SOPs/MOPs and drive revenue opportunities in Residential and Housekeeping.

Skills

Leadership

Communication skills

Conflict resolution

Budget management

Property management software

Education

Bachelor's degree in Business Administration or equivalent experience

Property management license

Tools

Microsoft Office Suite

Adaptive

Job description

Moonlight Basin in Big Sky, MT seeks a Director of Lodging to lead the residential services team in a fast-paced luxury environment. You will align service culture with residents, owners, and staff while driving exceptional experiences across properties.

You will oversee operations, housekeeping, and budgeting, partner with leasing and operations, and mentor leaders within the residential and housekeeping departments. Strong communication and planning are essential.