Recreation Guest Services Representative

Sunriver Owners Association; Sunriver (OR); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid leave

401k with employer match

Profit sharing

Longevity bonus

Recreation access

Job summary

Sunriver Owners Association is seeking a Guest Services Representative in Sunriver, OR. The role emphasizes leading shifts, resolving issues in real time, and delivering outstanding service across clubs and facilities.

You will open/close facilities, process memberships and payments, and support recreation programming. Strong communication and a professional approach to policy enforcement are essential.

Qualifications

• 1–2 years experience in customer service, hospitality, recreation, or related field.
• Valid Oregon Driver's License with driving record acceptable to insurers.
• Lead, shift supervisor, or team leadership experience preferred.
• Strong cash-handling and financial accountability skills.
• Excellent communication and interpersonal skills.
• Professional and respectful enforcement of policies.
• Maintain a positive guest experience during high-volume periods.

Responsibilities

• Deliver outstanding service to members, owners, and guests.
• Take on shift lead responsibilities and guide part-time staff.
• Open and close facilities independently, ensuring safety.
• Process memberships, admissions, reservations, and payments.
• Handle escalated guest concerns professionally.
• Support programming, including scheduling and events.
• Reconcile daily financial reports and assist audits.
• Help train and mentor part-time and seasonal team members.

Skills

Customer service

Hospitality

Communication

Problem solving

Education

High school diploma

Job description

Description

Looking for a Great Team, Great Pay, and a Fun, Recreation-Focused Workplace? Join us in Sunriver Full-time!

Love happy guests and keeping everything running smoothly? As a Guest Services Representative, you won’t just work the front desk — you can lead the shift, solve problems in real time, and help create memorable experiences across SROA’s beautiful recreational facilities. If you’re confident, capable, and thrive when you’re trusted to help the show run smoothly, this role is for you.

What You’ll Do...

• Deliver outstanding service to members, owners, and guests
• Take on shift lead responsibilities and provide guidance to part-time and seasonal members
• Open and close facilities independently, ensuring safety and operational readiness
• Process memberships, admissions, reservations, and financial transactions
• Handle escalated guest concerns professionally and confidently
• Support recreational programming, including court scheduling, tournaments and events
• Reconcile daily financial reports and assist with audits
• Help train and mentor part-time and seasonal team members

The Good Stuff...

• Starting Rate: $21.50/hr, fulltime (40 hrs/week)
• Full Benefits Package: Includes employer paid medical/vision/dental insurance, generous paid leave, 401k with employer match and profit share, longevity bonus, family access to recreation amenities (pools, disc golf, tennis & pickleball courts, river boat launch access), and a really great place to work

Scheduling...

Since our facilities welcome guests year-round, this position may include a mix of early morning, evening, weekend and holiday shifts (worked holidays paid at 1.5x rate).

Deadlines...

Applications Accepted Through: October 18, 2026

Interviews Begin: October 19, 2026

Anticipated Start Date: First Week of November, possibly earlier

Need More Information?

Contact SROA's Operations and Programs Manager, Colin Sullivan, at 541-585-5500.

Requirements

What We’re Looking For...

• High school diploma or equivalent
• 1-2 years experience in customer service, hospitality, recreation, or a related field
• Valid Oregon Driver's License with driving record acceptable to SROA insurers.
• Prior lead, shift supervisor, or team leadership experience preferred
• Strong cash-handling and financial accountability skills
• Ability to work independently and problem-solve in real time
• Excellent communication and interpersonal skills
• Comfortable enforcing policies in a professional and respectful manner
• Ability to maintain a positive guest experience even during high-volume periods

Preemployment Details...

Pre-employment drug screening and background check required. EOE.