Recreation Attendant

Massanutten Resort; Virginia (MN); On-site; USD 17,000 - 22,000; Full time

Job summary

Massanutten Resort in the United States is seeking team members to support guests in daily activities, handle equipment rentals, and ensure safe, enjoyable experiences across resort amenities. The role emphasizes strong customer service, clear communication, and professional appearance.

Ideal candidates are 16 or older, reliable, and able to work weekdays, weekends, holidays, and some weeknights. The position offers opportunities to interact with guests and support event operations while

Qualifications

• Must be at least 16 years of age.
• Friendly, outgoing, reliable and punctual.
• Professional appearance and attitude at all times.
• Knowledge of basic math; ability to handle money with accuracy.
• Requires good communications skills; capacity to understand/follow oral and written orders.
• Strong problem-solving skills.
• Self-motivated with the ability to work with or without supervision.
• Available to work a combination of weekdays, weekend, holidays and occasional weeknights.
• Ability to react calmly and effectively in emergency situations.

Responsibilities

• Perform tasks as directed by the on duty shift supervisor, Assistant Recreation Director, or Recreation Director.
• Assist in running daily activities, special events, sports tournaments, and other projects as needed; some events may require working outside for long periods.
• Assist guests in signing up for classes.
• Assist guests in rental of equipment at location scheduled.
• Ensure guests are properly fill out liability forms needed to participate in activities.
• Ability to enforce safety rules for facilities and activities.
• Interact in a professional and courteous manner while supervising youth and adults participating in activities.
• Receiving and resolving guest complaints.
• Handling patronage statistics.
• Handling money and making correct change for rentals.
• Maintain equipment.
• Handle minor maintenance issues as they arise at the facility.
• Assist in maintaining cleanliness of the resort amenities and facilities as needed.
• Performs other duties as requested.

Skills

Customer service

Communication

Professional appearance

Money handling

Teamwork

Problem solving

Reliability

Punctuality

Emergency response

Job description

• Friendly, outgoing, reliable and punctual
• Professional appearance and attitude at all times
• Knowledge of basic math; ability to handle money with accuracy
• Requires good communications skills; capacity to understand/follow oral and written orders
• Strong problem-solving skills
• Self-motivated with the ability to work with or without supervision
• Available to work a combination of weekdays, weekend, holidays and occasional weeknights
• Ability to react calmly and effectively in emergency situations

Requirements

• Must be at least 16 years of age
• Friendly, outgoing, reliable and punctual
• Professional appearance and attitude at all times
• Knowledge of basic math; ability to handle money with accuracy
• Requires good communications skills; capacity to understand/follow oral and written orders
• Strong problem-solving skills
• Self-motivated with the ability to work with or without supervision
• Available to work a combination of weekdays, weekend, holidays and occasional weeknights
• Ability to react calmly and effectively in emergency situations

Tasks, Duties

• Perform tasks as directed by the on duty shift supervisor, Assistant Recreation Director, or Recreation Director
• Assist in running daily activities, special events, sports tournaments, and other projects as needed; some events may require working outside for long periods
• Assist guests in signing up for classes
• Assist guests in rental of equipment at location scheduled
• Ensure guests are properly fill out liability forms needed to participate in activities
• Ability to enforce safety rules for facilities and activities
• Interact in a professional and courteous manner while supervising youth and adults participating in activities
• Receiving and resolving guest complaints
• Handling patronage statistics
• Handling money and making correct change for rentals
• Maintain equipment
• Handle minor maintenance issues as they arise at the facility
• Assist in maintaining cleanliness of the resort amenities and facilities as needed
• Performs other duties as requested

Communication/Team Involvement

• Communicate with team members to increase productivity
• Alert Supervisor/Assistant Recreation Director to any issues that may require attention
• Provide assistance to the on duty shift supervisor, Assist Recreation Director and the Recreation Director as needed
• Participate in the feedback loop that includes staff members at all levels to underscore the resort's team-oriented culture
• Requires good communications skills both orally and written; capacity to understand and follow oral and written orders
• Ability to provide a great customer experience; resolve customer inquiries and complaints in a timely manner; ability to handle reasonably necessary stress
• Ability to accept and adjust to constructive criticism
• Ability to establish and maintain effective working relationships with fellow employees, supervisors, and public

Decision-Making, Judgement, and Initiatives

• Organize daily assignments to ensure efficient task completion
• Implement time-saving or quality-improving production solutions
• Tasks require thorough perception and judgement

Professional Development and Mentoring

• Complete requisite on-the-job training
• Attend staff development meetings
• Attend additional training functions as directed

Physical Requirements

• Tasks require thorough perception and judgement
• Tasks involve some physical effort, i.e. some standing, walking, and frequent light lifting (5-10 lbs.); infrequent moderately heavy lifting (20-50 lbs.); minimal dexterity in the use of fingers, limbs, or body in the operation of shop or office equipment.
• Some tasks may involve extended periods of sitting, standing and walking

Core Responsibilities

• 1 Ability to provide a great customer experience; resolve customer inquiries and complaints in a timely manner; ability to handle reasonably necessary stress
• 2 Maintain a professional appearance and attitude at all times
• 3 Assist guests in rental of equipment at location scheduled
• 4 Ability to enforce safety rules for facilities and activities
• 5 Assist in maintaining cleanliness of the resort amenities and facilities as needed

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.