Recreation Guest Services Representative

Sunriver Owners; Oregon; On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Full benefits package

401k with employer match

Recreation access privileges

Job summary

Sunriver Owners Association (SROA) is seeking a full-time Guest Services Representative to deliver outstanding service to members and guests across Sunriver facilities. The role includes leading shifts, guiding part-time staff, and handling memberships, admissions, and financial transactions with a focus on safety and guest satisfaction.

Responsibilities include opening/closing facilities, resolving guest concerns, scheduling recreation programs, and mentoring junior team members.

Qualifications

• High school diploma or equivalent.
• 1-2 years experience in customer service, hospitality, recreation, or a related field.
• Valid Oregon Driver's License with driving record acceptable to insurers.
• Prior lead, shift supervisor, or team leadership experience preferred.
• Strong cash-handling and financial accountability skills.
• Excellent communication and interpersonal skills.
• Comfortable enforcing policies in a professional and respectful manner.
• Ability to maintain a positive guest experience during high-volume periods.

Responsibilities

• Deliver outstanding service to members, owners, and guests.
• Take on shift lead responsibilities and provide guidance to part-time and seasonal staff.
• Open and close facilities independently, ensuring safety and operational readiness.
• Process memberships, admissions, reservations, and financial transactions.
• Handle escalated guest concerns professionally and confidently.
• Support recreational programming, including court scheduling, tournaments and events.
• Reconcile daily financial reports and assist with audits.
• Help train and mentor part-time and seasonal team members.

Skills

Customer service

Hospitality

Recreation

Leadership

Cash handling

Interpersonal skills

Communication

Policy enforcement

Education

High school diploma

Job description

JOIN US FOR A SUMMER JOB & WE'LL TRAIN YOU!
Call 541-585-5000

Employment opportunities upon class certification

We're always looking for awesome people to join our team!

The Sunriver Owners Association (SROA) operates a myriad of year-round and seasonal recreational amenities, including SHARC aquatics and a member pool, boat launch and tennis/pickleball facilities – all which require dozens of part-time and/or seasonal staff – especially during peak summer months between Memorial weekend and Labor Day.

SROA also has full-time staff in a variety of departments to provide services to Sunriver property owners and visitors.

Recreation Guest Services Representative

• Type: Full Time
• Salary/Pay Rate: $21.50 + Full Benefits
• Posted Date: 10/05/2026 12:42 PM

Looking for a Great Team, Great Pay, and a Fun, Recreation-Focused Workplace? Join us in Sunriver Full-time!

Love happy guests and keeping everything running smoothly? As a Guest Services Representative, you won’t just work the front desk — you can lead the shift, solve problems in real time, and help create memorable experiences across SROA’s beautiful recreational facilities. If you’re confident, capable, and thrive when you’re trusted to help the show run smoothly, this role is for you.

What You’ll Do...

• Deliver outstanding service to members, owners, and guests
• Take on shift lead responsibilities and provide guidance to part-time and seasonal members
• Open and close facilities independently, ensuring safety and operational readiness
• Process memberships, admissions, reservations, and financial transactions
• Handle escalated guest concerns professionally and confidently
• Support recreational programming, including court scheduling, tournaments and events
• Reconcile daily financial reports and assist with audits
• Help train and mentor part-time and seasonal team members

The Good Stuff...

Full Benefits Package: Includes employer paid medical/vision/dental insurance, generous paid leave, 401k with employer match and profit share, longevity bonus, family access to recreation amenities (pools, disc golf, tennis & pickleball courts, river boat launch access), and a really great place to work

Scheduling...

Since our facilities welcome guests year-round, this position may include a mix of early morning, evening, weekend and holiday shifts (worked holidays paid at 1.5x rate).

Deadlines...

Applications Accepted Through: October 18, 2026

Anticipated Start Date: First Week of November, possibly earlier

Need More Information?

Contact SROA's Operations and Programs Manager, Colin Sullivan, at 541-585-5500.

Requirements

What We’re Looking For...

• High school diploma or equivalent
• 1-2 years experience in customer service, hospitality, recreation, or a related field
• Valid Oregon Driver's License with driving record acceptable to SROA insurers.
• Prior lead, shift supervisor, or team leadership experience preferred
• Strong cash-handling and financial accountability skills
• Ability to work independently and problem-solve in real time
• Excellent communication and interpersonal skills
• Comfortable enforcing policies in a professional and respectful manner
• Ability to maintain a positive guest experience even during high-volume periods

Pre-employment drug screening and background check required. EOE.

Full-time employees are eligible for the following benefits:

• 10 paid holidays & 1 personal day each year
• 401k & other retirement programs
• flexible spending account (for medical/child care purposes)
• recreation access privileges (see graphic below)

SROA/SHARC also provides recreational perks and bonuses for part-time and seasonal recreational staff, too! You can work & play in the same day!