R Guest Services Representative

City of Englewood; Englewood (CO); On-site; USD 21,000 - 32,000; Part time

Job summary

City of Englewood is seeking a Guest Service Representative to welcome visitors, answer questions, process registrations, and provide information about programs, memberships, rentals, and amenities. You will handle payments, maintain records, and ensure a safe, clean environment at the Recreation Center.

This part-time role requires strong communication, organization, and multitasking. The position involves after-hours oversight and collaboration with staff to support daily operations in a

Qualifications

• High school diploma or GED is required.
• Previous experience in customer service, guest services, or cash handling is preferred.
• Knowledge of RecTrac program is a bonus.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Answer questions and provide information about center programs, memberships, rentals, and amenities.
• Process registrations, admissions, memberships, and other POS transactions.
• Explain membership benefits and help guests choose suitable programs.
• Answer and route incoming calls to the appropriate staff member.
• Enforce policies and safety standards consistently and courteously.
• Monitor facility activity to ensure guest and staff safety.
• Resolve guest concerns with professionalism and empathy.
• Perform opening/closing procedures and after-hours oversight as needed.
• Maintain a clean, organized front desk and facility; perform light custodial tasks.
• Operate recreation management software, POS, phones, and office equipment accurately.
• Collaborate with coworkers to support events and daily operations.
• Prioritize multiple tasks in a fast-paced environment.

Skills

Customer service

Front desk operations

Cash handling

Microsoft Office

Phone etiquette

Education

High school diploma or GED

Tools

RecTrac

POS systems

Job description

SUMMARY

The Guest Service Representative will create a welcoming, inclusive, and positive experience for every guest by delivering friendly, knowledgeable, and professional customer service. This position will serve as the first point of contact for the Recreation Center by greeting visitors, answering phone calls, responding to questions, and providing information about programs, services, memberships, rentals, and facility amenities.

The Guest Service Representative will process registrations, memberships, admissions, rentals, and other transactions while accurately handling payments and maintaining records. This position will listen to guest needs, resolve concerns with professionalism and care, and uphold facility policies and procedures to help ensure a safe, clean, and enjoyable environment. The Guest Service Representative will provide after-hours oversight of the facility and work collaboratively with team members to support daily operations in a fast-paced recreation environment.

Success in this position requires strong communication, organization, customer service, and multitasking skills, along with a commitment to creating an exceptional experience for every guest.

REPORTING RELATIONSHIPS

Reports to: Recreation Supervisor

Direct Reports: None

ESSENTIAL DUTIES & RESPONSIBILITIES

The listed examples of work are not intended to be all-inclusive. They establish a flexible, functional base from which the incumbent operates. They may also be modified with additions, deletions or changes required to obtain organizational goals and objectives.

• Greet and welcomes all guests in a friendly, professional and inclusive manner, providing exceptional customer service both in person and over the phone.
• Respond to guest inquiries by providing accurate information regarding Recreation Center amenities, programs, memberships, rentals, policies, and Parks, Recreation, Library & Golf Department services.
• Process memberships, daily admissions, program registrations, facility rentals, park permits, and other point-of-sale transactions while following established cash handling procedures.
• Explain all membership benefits and options, conduct facility tours, and assist guests in selecting programs that meet their budget and needs.
• Answer and route incoming phone calls, responding to questions or directing inquiries to the appropriate staff member.
• Enforce facility policies, procedures, and safety standards in a consistent and courteous manner.
• Monitor activities throughout the facility and respond appropriately to ensure the safety and well-being of guests and staff.
• Resolve guest concerns, answer questions, and de-escalate challenging situations with professionalism, empathy, and sound judgment.
• Perform opening and closing procedures, including securing the facility and providing after-hours oversight as assigned.
• Maintain a clean, organized, and welcoming front desk and facility by performing light custodial tasks and routine sanitization as needed.
• Operate recreation management software, point-of-sale systems, phones, and other office equipment accurately and efficiently.
• Collaborate with coworkers and other departments to support daily operations, special events, and department initiatives.
• Prioritize multiple tasks in a fast-paced environment while maintaining attention to detail and providing excellent customer service.
• Additional duties may include but are not limited to filing, calling waiting lists, and other administrative duties.

EDUCATION

• High school diploma or GED

RELATED WORK EXPERIENCE

• Previous experience in customer service, guest services, or cash handling
• Basic knowledge of office software (Microsoft Office) and equipment
• Knowledge of the RecTrac program is a bonus

LICENSES, REGISTRATIONS, or CERTIFICATIONS

• First Aid, CPR, and AED certifications (or willingness to obtain shortly after hire)

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of customer service principles, front desk operations, general office practices, cash handling procedures, and professional communication standards. Skilled in providing exceptional customer service while interacting with diverse guests in a friendly, courteous, and welcoming manner.

Ability to communicate effectively both verbally and in writing; establish and maintain positive working relationships with guests, coworkers, volunteers, and community members; handle multiple priorities in a fast-paced environment; and exercise sound judgment when resolving concerns. Ability to operate computers, point-of-sale systems, recreation management software, and standard office equipment, including Microsoft Office applications. Ability to learn and apply department policies, procedures, and facility operations. Ability to maintain confidentiality and handle sensitive information appropriately.

Must be able to obtain and maintain First Aid, CPR, and AED certifications within a reasonable timeframe after employment. Physical requirements include the ability to sit, stand, walk, bend, crouch, kneel, and occasionally lift up to 50 pounds.

PHYSICAL EXERTION

Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

WORKING CONDITIONS

Encounters with hazardous conditions (including electrical currents, heavy equipment, fumes, bodily fluids, extreme temperatures, threatening behaviors, inadequate lighting, restricted movement, or intense noise) is:

Limited (less than 1% of Time)

Seldom (10%-25% of Time)

Frequent (greater than 50% of Time)

Infrequent (1-10% of Time)

Moderate (26%-50% of Time)

HOURLY PAY RANGE

$15.46 - $23.20/Hourly Rate

This is a part-time position.

APPLICATION DEADLINE

October 20th, 2026