Recreation Guest Services Lead | Full-Time with Benefits

Sunriver Owners; Oregon, United States, Northern America, Americas; Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Full benefits package

401k with employer match

Recreation access privileges

Job summary

Sunriver Owners Association (SROA) is seeking a full-time Guest Services Representative to deliver outstanding service to members and guests across Sunriver facilities. The role includes leading shifts, guiding part-time staff, and handling memberships, admissions, and financial transactions with a focus on safety and guest satisfaction.

Responsibilities include opening/closing facilities, resolving guest concerns, scheduling recreation programs, and mentoring junior team members.

Qualifications

• High school diploma or equivalent.
• 1-2 years experience in customer service, hospitality, recreation, or a related field.
• Valid Oregon Driver's License with driving record acceptable to insurers.
• Prior lead, shift supervisor, or team leadership experience preferred.
• Strong cash-handling and financial accountability skills.
• Excellent communication and interpersonal skills.
• Comfortable enforcing policies in a professional and respectful manner.
• Ability to maintain a positive guest experience during high-volume periods.

Responsibilities

• Deliver outstanding service to members, owners, and guests.
• Take on shift lead responsibilities and provide guidance to part-time and seasonal staff.
• Open and close facilities independently, ensuring safety and operational readiness.
• Process memberships, admissions, reservations, and financial transactions.
• Handle escalated guest concerns professionally and confidently.
• Support recreational programming, including court scheduling, tournaments and events.
• Reconcile daily financial reports and assist with audits.
• Help train and mentor part-time and seasonal team members.

Skills

Customer service

Hospitality

Recreation

Leadership

Cash handling

Interpersonal skills

Communication

Policy enforcement

Education

High school diploma

Job description

Sunriver Owners Association (SROA) is seeking a full-time Guest Services Representative to deliver outstanding service to members and guests across Sunriver facilities. The role includes leading shifts, guiding part-time staff, and handling memberships, admissions, and financial transactions with a focus on safety and guest satisfaction.

Responsibilities include opening/closing facilities, resolving guest concerns, scheduling recreation programs, and mentoring junior team members.