Recovery Support Specialist: Calm Guidance for Recovery

Milestone Treatment Center; Virginia Beach (VA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Milestone Addiction Treatment is seeking a dependable Recovery Support Specialist (RSS) to support individuals in treatment for substance use and mental health conditions.

You will monitor safety, provide daily support, help with admissions, and assist with crisis response while maintaining professional boundaries and HIPAA compliance. This in-person, full-time role offers a structured environment with benefits and opportunities to contribute to meaningful recovery.

Qualifications

• Experience or education in behavioral health, substance use treatment, or related field is preferred.
• Strong communication and interpersonal skills.
• Ability to remain calm, professional, and effective in high-pressure situations.
• Ability to establish rapport with clients while maintaining clear professional boundaries.
• Understanding of HIPAA, confidentiality, and client privacy requirements.

Responsibilities

• Monitor client safety and well-being throughout the treatment environment.
• Provide day-to-day support, structure, and encouragement to clients in recovery.
• Recognize behaviors and warning signs associated with substance use, relapse, and recovery.
• Assist with client admissions and intake paperwork.
• Support clients who are considering leaving treatment against medical advice (AMA) and follow established intervention procedures.
• Observe medication administration in accordance with established policies and procedures.
• Conduct scheduled and randomized drug screenings and breathalyzer testing.
• Perform routine room searches, safety checks, and audits as required.
• Respond calmly and appropriately to crisis situations, behavioral concerns, and safety issues.
• Maintain accurate and timely documentation of client activity, incidents, and progress.
• Help maintain a clean, safe, and structured environment for clients and staff.
• Transport clients as needed and follow all organizational transportation and safety procedures.
• Maintain appropriate professional boundaries and confidentiality while working closely with clients.
• Follow all applicable HIPAA, state, federal, and organizational policies.
• Collaborate with clinical and operational team members to support continuity of care.
• Complete additional responsibilities as assigned by the supervisor.

Skills

Communication

Empathy

Crisis de-escalation

Documentation

HIPAA knowledge

Teamwork

Calm under pressure

Job description

Milestone Addiction Treatment is seeking a dependable Recovery Support Specialist (RSS) to support individuals in treatment for substance use and mental health conditions.

You will monitor safety, provide daily support, help with admissions, and assist with crisis response while maintaining professional boundaries and HIPAA compliance. This in-person, full-time role offers a structured environment with benefits and opportunities to contribute to meaningful recovery.