Recovery Specialist- Remote Collections CST preferred

Account Control Technology; Houston (TX); Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

Work from home

Paid training

Team environment

Growth opportunities

Bonus potential

Benefits package

Job summary

Account Control Technology is seeking a Recovery Specialist for remote collections (CST preferred). The role offers work-from-home with company equipment and Houston onsite training biweekly Thursdays. Responsibilities include negotiating payments, assessing financial situations, and maintaining customer accounts.

Equal opportunity employer with strong growth potential. This position requires excellent negotiation, customer interaction, and meticulous record-keeping while complying with

Qualifications

• Outgoing, assertive and persuasive; strong negotiation skills.
• Ability to interact with the public and customers professionally.
• Detail oriented with accurate documentation in the computer system.
• Flexibility to work a schedule that may include weekends.
• High school diploma required; some college preferred.

Responsibilities

• Negotiate and process payments on past-due accounts by phone.
• Assess consumer financial condition through thorough inquiries.
• Identify delinquency causes and craft solutions for recovery.
• Track and maintain customer accounts through the collection process.
• Perform account maintenance and ensure compliance with policies.
• Adhere to State and Federal collection regulations.
• Meet call quality and corporate standards.

Skills

Negotiation skills

Public interaction

Attention to detail

Flexible schedule

Education

High school diploma, some college preferred

Job description

Account Control Technology

Recovery Specialist - Remote Collections CST preferred

US-TX-Houston

Job ID: 2026-3186

# of Openings: 10

Category: Collections

Overview

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location: Remote (If you are in the Houston market, biweekly Thursdays may be onsite for training)

Compensation: $15-$17/hour

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone.

• Accurately assess the consumer’s financial condition by conducting thorough inquiries.
• Determine the reason for delinquency and find creative solutions to resolve the situation.
• Tracks and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances.
• Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitoring collection activities, and updating accounts in compliance with established corporate policies and procedures.
• Adhere to the State and Federal regulations pertaining to collection activities.
• Meet corporate standards for call quality assurance and structure.

Qualifications

• Outgoing, assertive, competitive, persuasive
• Enjoys dealing with the public
• Possesses or is capable of acquiring superb negotiation skills
• Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone.
• Is able to work a flexible schedule which may include weekends.
• Must have a high school diploma, some college preferred.

For Remote Positions:

The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

INDSJ

Equal employment opportunity, including veterans and individuals with disabilities.

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