Collections Specialist - Onsite Houston, Texas

Transworld Systems Inc.; Houston (TX); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid training

Team-oriented work environment

Growth opportunity

Bonus potential

Benefits: medical, dental, vision, 401

Job summary

Transworld Systems Inc. in Houston, TX invites applications for a Call Center Representative. This onsite role offers full-time and part-time schedules, with Saturday and evening shifts, handling payment collections and customer inquiries to recover past-due balances.

The position emphasizes negotiation, accurate documentation, and adherence to regulations, with a comprehensive benefits package and potential for growth.

Qualifications

• Must be able to negotiate and process payments for past-due accounts.
• Assess the consumer's financial condition with thorough inquiries.
• Document information accurately in the computer system while speaking with customers.
• Be flexible to work weekends and a varied schedule.

Responsibilities

• Negotiate and process payments with customers per guidelines.
• Track and maintain customer accounts through the collection process.
• Ensure compliance with applicable state and federal collection laws.
• Maintain call quality standards and adapt to script protocols.

Skills

Outgoing

Negotiation

People skills

Detail oriented

Flexible schedule

Education

High school diploma

Job description

Full Time and Part Time positions available (Part time schedule is every Saturday from 8am-5pm and 3 evenings per week from 5-8pm)

Work Location: This is an onsite position in Houston, TX.

Compensation: $15-16/hour

Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone.

• Accurately assess the consumer's financial condition by conducting thorough inquiries.
• Determine the reason for delinquency and find creative solutions to resolve the situation.
• Tracks and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances.
• Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitorin collection activities, and updating accounts in compliance with established corporate policies and procedures.
• Adhere to the State and Federal regulations pertaining to collection activities.
• Meet corporate standards for call quality assurance and structure.

Qualifications

• Outgoing, assertive, competitive, persuasive
• Enjoys dealing with the public
• Possesses or is capable of acquiring superb negotiation skills
• Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone.
• Is able to work a flexible schedule which may include weekends.
• Must have a high school diploma, some college preferred

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

INDSJ