Collections Specialist - Onsite Houston, Texas

TSI - Transworld Systems Inc.; Houston (TX); Sur place; USD 21 000 - 22 000; Plein temps

Avantages offerts par ce poste

Paid training

Team oriented environment

Growth opportunities

Bonus potential

Benefits package

Résumé du poste

TSI - Transworld Systems Inc. is seeking a Call Center Representative for an onsite role in Houston, TX. The position involves negotiating and processing payments on past due accounts by phone, with a focus on accurate documentation and customer service.

We offer paid training, a team-focused environment, growth opportunities, and a generous bonus potential, along with a comprehensive benefits package. Flexible weekend schedules may apply.

Qualifications

• Outgoing, assertive, competitive, persuasive.
• Ability to engage with the public and maintain composure during calls.
• Strong negotiation and communication skills.
• Detail oriented with accurate data entry in the system.
• Flexibility to work weekends or varied shifts.

Responsabilités

• Negotiate and process payments on past-due accounts via phone.
• Assess the consumer’s financial condition with thorough inquiries.
• Determine delinquency causes and propose creative solutions.
• Track and maintain accounts through the collection process to recover payments.
• Adhere to state and federal regulations for collection activities.
• Meet call quality standards and corporate policies.

Connaissances

Outgoing

Assertive

Competitive

Persuasive

Formation

High school diploma or GED

Description du poste

Overview

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Full Time and Part Time positions available (Part time schedule is every Saturday from 8am-5pm and 3 evenings per week from 5-8pm)

Work Location

This is an onsite position in Houston, TX.

Compensation

$15-16/hour

Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

• Paid training


• Team-oriented work environment


• Growth opportunity


• Generous bonus opportunity


• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone.

• Accurately assess the consumer’s financial condition by conducting thorough inquiries.


• Determine the reason for delinquency and find creative solutions to resolve the situation.


• Tracks and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances.


• Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitorin collection activities, and updating accounts in compliance with established corporate policies and procedures.


• Adhere to the State and Federal regulations pertaining to collection activities.


• Meet corporate standards for call quality assurance and structure.

Qualifications

• Outgoing, assertive, competitive, persuasive


• Enjoys dealing with the public


• Possesses or is capable of acquiring superb negotiation skills


• Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone.


• Is able to work a flexible schedule which may include weekends.


• Must have a high school diploma, some college preferred

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

INDSJ