Recovery Specialist- Remote Collections CST preferred

Transworld Systems Inc.; Houston (TX); Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

Work from home

Paid training

Team-oriented environment

Growth opportunities

Comprehensive benefits

Job summary

Transworld Systems Inc. is hiring a Remote Call Center Representative to join our customer service team. You will complete assessments via Harver after submitting your application, and remote workers receive company-issued equipment.

In the Houston market, biweekly Thursdays may be onsite for training. Compensation ranges from $15 to $17 per hour. You will negotiate and collect past-due payments by phone, maintaining accounts per policy, and adhering to state/federal rules.

Qualifications

• Outgoing, assertive and persuasive with strong negotiation skills.
• Enjoys dealing with the public.
• Detail oriented with accurate documentation in a computer system.
• Ability to work a flexible schedule, including weekends.
• High school diploma required; some college preferred.

Responsibilities

• Negotiate and process payments on delinquent accounts by phone.
• Assess financial condition through thorough inquiries.
• Track and maintain accounts to ensure prompt payment recovery.
• Perform account maintenance: reviews, aging, balances, payments, updates.
• Adhere to state and federal collection regulations.
• Meet call quality and process standards.

Skills

Outgoing

Assertive

Competitive

Persuasive

Negotiation skills

Customer service

Detail oriented

Flexible schedule

Education

High school diploma

Some college preferred

Job description

Overview

Please Note: After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location: Remote (If you are in the Houston market, biweekly Thursdays may be onsite for training)

Compensation: $15-$17/hour

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI (part of TSI family of companies)?

• Work from home


• Paid training


• Team-oriented work environment


• Growth opportunity


• Generous bonus opportunity


• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone.

• Accurately assess the consumer’s financial condition by conducting thorough inquiries.


• Determine the reason for delinquency and find creative solutions to resolve the situation.


• Tracks and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances.


• Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitoring collection activities, and updating accounts in compliance with established corporate policies and procedures.


• Adhere to the State and Federal regulations pertaining to collection activities.


• Meet corporate standards for call quality assurance and structure.

Qualifications

• Outgoing, assertive, competitive, persuasive


• Enjoys dealing with the public


• Possesses or is capable of acquiring superb negotiation skills


• Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone.


• Is able to work a flexible schedule which may include weekends.


• Must have a high school diploma, some college preferred.

For Remote Positions: The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)


• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)


• Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.