Recovery Specialist

Hertz; Oklahoma City (OK); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

40% off Hertz rental

Paid Time Off

Medical, Dental & Vision plan options

401(k) employer matching

Paid Parental Leave & Adoption Support

Job summary

Hertz in Oklahoma City, OK is hiring a Recovery Specialist to manage and collect damage-related claims from rental activity. You will research documentation, validate liability, and drive recoveries by contacting renters, insurers, and third parties, while collaborating with Sales and Operations teams.

The role is hybrid in Oklahoma City with a starting wage around $16.85 per hour and incentives. You will work with internal departments to resolve disputes, ensure compliance, and maintain high

Qualifications

• Minimum high school diploma or equivalent required; some college coursework preferred.
• One year of credit and collections experience or one year of auto insurance claims experience required.
• Experience working in a collaborative office environment.

Responsibilities

• Review and validate damage claims, ensuring documentation is complete.
• Conduct detailed research to support liability determinations.
• Initiate and manage collection efforts through phone, email, and written correspondence.
• Negotiate payment resolutions with customers, insurance carriers, and third parties.
• Track, document, and maintain accurate records of all collection activities.
• Manage account portfolios and aging within guidelines.
• Partner with internal teams to resolve disputes and escalate issues.
• Respond to customer inquiries within 24 hours.

Skills

Communication skills

Problem-solving

Time management

Independent work

Education

High school diploma or equivalent

Some college coursework preferred

Tools

Microsoft Word

Microsoft Excel

Job description

A Day in Life:

The Recovery Specialist is responsible for managing and collecting outstanding damage-related claims associated with rental activity. This role focuses on researching claim documentation, validating liability, and executing collection efforts with renters, insurance carriers, and third parties to maximize recoveries and reduce loss exposure. The Recovery Specialist partners with internal Sales and Operations teams, as well as customers and insurance carriers, to resolve claims through phone and email communication. Additional responsibilities may be assigned by the supervisor as needed. We expect the starting wage to be around $16.85 per hour with the opportunity for incentives. This role is hybrid in Oklahoma City, OK.

What Will You Do:

• Review and validate damage claims, ensuring all required documentation is complete and accurate.
• Conduct detailed research to support liability determinations, including contracts, photographs, reports, and billing records.
• Initiate and manage collection efforts through phone, email, and written correspondence.
• Negotiate payment resolutions with customers, insurance carriers, and third parties.
• Track, document, and maintain accurate records of all collection activities within internal systems.
• Manage account portfolios and maintain aging within established guidelines.
• Develop a systematic approach to account reviews, collection activities, and follow-up communications.
• Maximize recoveries while maintaining a high level of customer satisfaction and professionalism.
• Partner with internal teams, including Customer Care, Operations, Claims, Legal, Customer Relations, and Sales, to resolve disputes, escalations, and sensitive account issues.
• Interact with internal and external customers to resolve outstanding issues in a timely and professional manner.
• Respond to customer inquiries within 24 hours and provide status updates as needed.
• Escalate accounts when financial instability or other collection risks are identified.
• Ensure compliance with company policies, state regulations, and established collection practices.
• Support departmental objectives related to billing, collections, recoveries, and cycle-time improvements.
• Meet or exceed individual and team performance metrics, including recovery rates, cycle times, and assigned targets.
• Perform other duties as assigned by the supervisor or manager.

What we are looking for:

• Minimum high school diploma or equivalent required; some college coursework preferred.
• One year of credit and collections experience or one year of auto insurance claims experience required.
• Experience working in a collaborative office environment.
• Prior experience in claims handling, insurance, or damage recovery preferred.
• Proficiency in Microsoft Word and Excel.
• Ability to work independently and manage multiple priorities.
• Basic mathematical and analytical skills.
• Strong problem-solving and decision-making abilities.
• Excellent written and verbal communication skills.
• Strong time management and organizational skills.

What You'll Get:

• 40% off any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts -Theme Park Tickets, Gym Discounts & more