Replacement Account Representative

Hertz; Chicago (IL); Hybrid; USD 20,457 - 29,136; Full time

Benefits offered by this job

40% off Hertz rental

Paid time off

Health insurance

Dental & vision

401(k) with match

Parental leave

Employee assistance

Educational reimbursement

Discounts & perks

Job summary

Hertz is seeking an Replacement Account Representative in Chicago, IL to act as a direct liaison between Hertz and the fleet partner. The role emphasizes account management, revenue growth, and serving as the primary contact across multiple levels of the client organization.

Responsibilities include supporting fleet account managers, assisting in the rental lifecycle, training new hires, and implementing streamlined processes.

Qualifications

• High school diploma or GED required.
• Higher education degree preferred.
• Passion for customer service and strong language skills.
• Strong grammar and communication abilities.
• Good organization, critical thinking and prioritization.
• Ability to work independently and with others.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Solution oriented with analytic and service skills.
• Collaborates across functions and locations.
• Flexible in ambiguous situations.

Responsibilities

• Serve as liaison between Hertz and fleet partner.
• Manage accounts and help grow revenue and market share.
• Support fleet account managers with critical thinking.
• Participate in new hire trainings for fleet accounts.
• Assist partners through rental lifecycle from reservation to invoice.
• Develop processes to streamline tasks and improve efficiency.
• Communicate with VP and C‑level executives at client site.

Skills

Customer service

Attention to detail

Time management

Communication skills

Independent worker

MS Office

Education

High school diploma or GED

Higher education degree preferred

Tools

Hertz systems knowledge

Job description

The Replacement Account Representative will work as a direct representative and liaison for Hertz Rental Car. This role will act as the facilitator and single point of contact between Hertz and the fleet company. Main responsibilities will be account management along with increasing revenue and market share.

What You’ll Do:

• Develop a thorough knowledge of rental and fleet operating systems

• Responsible for supporting fleet account managers using critical thinking

• Support regular new hire class trainings with fleet account

• Assist fleet partners during the life cycle of the rental- from reservation to invoice

• Be part of a diverse team whose focus is providing premier service to both internal and external customers

• Learn to develop and implement processes to streamline tasks and find efficiencies

• Correspond with VP and C Level employees within the client’s organization

What We’re Looking For:

• Highschool diploma or GED required

  • higher education degree, preferred

• Passion for customer service

• Strong grammar / communications skills

• Excellent organization, critical thinking, and decision-making skills; to include time management and prioritization

• Demonstrated ability to work effectively and independently

• Proficient in Microsoft Office (including Excel, PowerPoint, Word)

• Solution oriented; using both analytics and service skill set

• Ability to collaborate with internal and external stakeholders across multiple functions and locations

• Flexible and adaptable; ability to work effectively in ambiguous situations

• Excellent verbal and written communication skills

• Results driven, ability to make decisions and help solve problems

• Ability to work under minimal supervision with a goal-oriented mindset

• Hertz Local Edition (HLE) and / or Hertz systems knowledge a plus

What You’ll Get:

• Hybrid work schedule at the Wheels office 3 days per week
• This position starts at $18/hour commensurate of experience
• 40% off any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more