Consumer Collections Coordinator

Enterprise Mobility; Tulsa (OK); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, vision insurance

Life Insurance

401(k) with company match

Paid Time Off (12 days/year)

Employee discounts

Job summary

Enterprise Mobility in Tulsa, OK is seeking a Consumer Collections Coordinator to pursue balances on rental transactions and support daily department activities. This in-person role offers a hybrid schedule and a Monday–Friday 8-hour shift, with a comprehensive benefits package.

The position requires collections or customer service experience, proficiency in Excel, and the ability to comply with data protection standards.

Qualifications

• 1 year collections and/or customer service experience using a computer on a daily basis is required.
• 2 years of call center experience preferred.
• Must be willing to work Monday-Friday 40 hours per week.
• Must be authorized to work in the United States without sponsorship.
• Minimum age of 18 years.
• Current residence in the Tulsa area.

Responsibilities

• Review reservations, rentals, credit card authorizations and charges to determine validity and identify discrepancies.
• Interact with customers via multiple channels to resolve balances owed and escalate disputes as needed.
• Activate or deactivate Do Not Rent requests.
• Maintain a portfolio of accounts to optimize collection efforts and meet daily and monthly goals.
• Submit special reports and documentation for escalated research of accounts.
• Respond to email requests from customers or other departments daily.
• Research rental systems and reporting databases to verify balances and billing accuracy.
• Process payments and adjustments to resolve balances.
• Ensure credit card information is secured and compliant with data protection standards.
• Prepare and submit write-offs for negotiated balances when required.
• Document interactions with clear notes in systems.
• Stay updated on credit card acceptance guidelines and FDCPA.

Skills

Collections experience

Customer service

Tools

Excel

Job description

Overview

Consumer Collections Coordinator pursues balances owed from individual customers on rental transactions. This position may also be called upon to perform account analysis and/or provide additional support for the daily activities of the department. This position requires collections or customer service experience.

Overview

This position will be in person in Tulsa, OK with the option to work a hybrid schedule. Working hours will be Monday through Friday with an 8 hour set schedule.

We offer a robust Benefits Package including, but not limited to:

• Competitive Compensation - This position offers targeted 1st year annual compensation of $37,500 with an average 40 hour work week.
• Paid Time Off, starting with 12 days off per year
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

We are committed to a fair and transparent hiring process. Candidates should expect identity verification, video interviews, technical validation of skills, and verification of employment, education, and work authorization. Falsification of information, proxy interviewing, or misrepresentation of experience or location will result in disqualification.

Responsibilities

• Review reservations, rentals, credit card authorizations and charges in rental transaction systems as well as various reporting databases and sources to determine validity of rental charges and identify discrepancies
• Conduct professional interactions with customers via multiple communication channels to resolve balances owed, escalating disputed balances to the appropriate contact or to immediate supervisor
• Activate or deactivate "Do Not Rent" requests
• Organize and maintain a portfolio of accounts to optimize efficiency with collection efforts and ensure daily and monthly matrix goals and requirements are met
• Request and file special reports and/or documentation to assist in escalated research of accounts
• Resolve email requests received from customers, customer service and or other departments daily
• Research various rental system and reporting databases to verify balances owed and ensure billing accuracy
• Process payments and adjustments to resolve balances
• Ensure all customer credit card information is secure and that all processes comply with data protection standards for customer credit card information
• Research credit card charges
• Prepare and submit write-offs for negotiated account balances, as needed
• Document interactions, maintaining clear, concise and accurate notes in applicable rental and financial systems
• Stay up-to-date on all major credit card acceptance guidelines, industry chargeback rules and regulations and maintain awareness of the Fair Debt Collection Practices Act (FDCPA)

Equal Opportunity Employer/Disability/Veterans

Qualifications

• 1 year collections and /or customer service experience using a computer on a daily basis required
• 2 years of call center experience preferred
• Intermediate in Excel
• Apart from religious observations, must be able to work Monday-Friday 40 hours/ work week
• Must be willing to accept starting pay of $18.03/hour.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Minimum age of 18 years.
• Current residence in the Tulsa area.