Recovery Specialist

RiseMe; Oklahoma; Hybrid; USD 19,000 - 27,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental & Vision plan options

401(k) employer matching

Educational Reimbursement

Job summary

The Hertz Corporation is seeking a Recovery Specialist in Oklahoma City, OK. This hybrid role involves researching damage-related claims, validating liability, and driving collections with renters, insurers, and third parties.

You will collaborate with Sales, Operations, Claims, and Legal teams to maximize recoveries while maintaining high customer satisfaction. Starting wage is around $16.85 per hour with incentive opportunities.

Qualifications

• Minimum high school diploma or equivalent; some college coursework preferred.
• One year of credit and collections experience or one year of auto insurance claims experience required.
• Proficiency in Microsoft Word and Excel.

Responsibilities

• Review and validate damage claims, ensuring documentation is complete and accurate.
• Research liability through contracts, photos, reports, and billing records.
• Initiate and manage collection efforts via phone, email, and letters.

Skills

Credit and collections experience

Claims handling

Analytical thinking

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

A Day in Life:

The Recovery Specialist is responsible for managing and collecting outstanding damage-related claims associated with rental activity. This role focuses on researching claim documentation, validating liability, and executing collection efforts with renters, insurance carriers, and third parties to maximize recoveries and reduce loss exposure. The Recovery Specialist partners with internal Sales and Operations teams, as well as customers and insurance carriers, to resolve claims through phone and email communication. Additional responsibilities may be assigned by the supervisor as needed.

We expect the starting wage to be around $16.85 per hour with the opportunity for incentives.This role is hybrid in Oklahoma City, OK.

What Will You Do:

• Review and validate damage claims, ensuring all required documentation is complete and accurate.
• Conduct detailed research to support liability determinations, including contracts, photographs, reports, and billing records.
• Initiate and manage collection efforts through phone, email, and written correspondence.
• Negotiate payment resolutions with customers, insurance carriers, and third parties.
• Track, document, and maintain accurate records of all collection activities within internal systems.
• Manage account portfolios and maintain aging within established guidelines.
• Develop a systematic approach to account reviews, collection activities, and follow-up communications.
• Maximize recoveries while maintaining a high level of customer satisfaction and professionalism.
• Partner with internal teams, including Customer Care, Operations, Claims, Legal, Customer Relations, and Sales, to resolve disputes, escalations, and sensitive account issues.
• Interact with internal and external customers to resolve outstanding issues in a timely and professional manner.
• Respond to customer inquiries within 24 hours and provide status updates as needed.
• Escalate accounts when financial instability or other collection risks are identified.
• Ensure compliance with company policies, state regulations, and established collection practices.
• Support departmental objectives related to billing, collections, recoveries, and cycle-time improvements.
• Meet or exceed individual and team performance metrics, including recovery rates, cycle times, and assigned targets.
• Perform other duties as assigned by the supervisor or manager.

What we are looking for:

• Minimum high school diploma or equivalent required; some college coursework preferred.
• One year of credit and collections experience or one year of auto insurance claims experience required.
• Experience working in a collaborative office environment.
• Prior experience in claims handling, insurance, or damage recovery preferred.
• Proficiency in Microsoft Word and Excel.
• Ability to work independently and manage multiple priorities.
• Basic mathematical and analytical skills.
• Strong problem-solving and decision-making abilities.
• Excellent written and verbal communication skills.
• Strong time management and organizational skills.

What You'll Get:

• 40% off any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts -Theme Park Tickets, Gym Discounts & more
• #ZIP

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran