Recovery Specialist

Member First Mortgage LLC; Grand Rapids, Northern (MI, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Member First Mortgage LLC is hiring a Recovery Specialist to join our Default & Loss Mitigation team. This fully remote role supports our default operations by maintaining accurate reconciliations, financial records, and reports, while staying connected with our in-office teammates in Grand Rapids, MI.

You will handle mortgage claim submissions, file documentation for audits, and manage monthly EDR reporting to GSEs.

Qualifications

• 1–3 years of related recovery or default experience.
• High school diploma or GED required.
• Strong numeric, analytical, and problem-solving abilities.
• Detail-oriented, organized, and able to meet deadlines.
• Proficient in Windows apps (Outlook, Word, Excel).
• Ability to handle confidential information with discretion.
• Professionalism and good decision-making skills.

Responsibilities

• Maintain reconciliations, financial records, and reports.
• Prepare files for mortgage claim submissions and audits.
• Submit Electronic Default Reporting (EDR) data to GSEs (e.g., USDA, Fannie Mae).
• Coordinate with Compliance and ensure confidentiality in communications.
• Assist with state assistance programs requests.
• Provide backup support for other loss mitigation areas.

Skills

Numeric aptitude

Analytical skills

Attention to detail

Time management

Multitasking

Confidentiality

Professionalism

Decision making

Education

High school diploma or GED

Tools

Outlook

Word

Excel

Job description

# Default Claims Recovery SpecialistFully Remote • Remote - Grand Rapids, MI 49548; Grand Rapids - Kentwood, MI 49548## Description**Member First Mortgage is hiring a Recovery Specialist to join our expanding Default & Loss Mitigation team!** In this remote role, you’ll play a key part in supporting our Default operations by maintaining accurate reconciliations, financial records, and reports. You’ll enjoy the flexibility of working from home while also building meaningful connections with our in-office team. If you're looking to grow your career in a collaborative, family-oriented environment, we’d love to hear from you! Founded on the credit union philosophy of 'People Helping People', we have become the trusted full-service mortgage provider to over 250 credit unions across the U.S. This philosophy, along with our core values of honesty and integrity, make careers with Member First Mortgage dynamic and rewarding through our friendly and family-oriented culture that is dedicated to the growth and success of our employees.**Benefits We Offer:*** Generous and competitive healthcare packages* Employer paid short-term and long-term disability* Employer paid Life Insurance* 100% Employer paid Vision* 401K Plan with match* 20 days PTO - no waiting periods!* Fun and collaborative team environment**Responsibilities**:* Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Manages deceased borrower processes, including verifying legal documentation, updating system records, coordinating with Compliance, and ensuring no unauthorized disclosures occur. Oversees successor-in-interest transitions and maintains audit-ready documentation.* Prepares files for mortgage claim submissions and provides appropriate documentation for audit purposes. Follows up on mortgage insurance claims, additional information requests, and post-foreclosure results. Prepares loss mitigation claims for filling through FHA Connection. Submits supporting documents to Government-Sponsored Enterprises (GSE's) for filing of claims.* Responsible for managing and submitting monthly Electronic Default Reporting (EDR) data to government-sponsored entities such as USDA and Fannie Mae. Ensures accurate and timely transmission of default status updates, maintains historical submission records, and supports audit readiness by saving and verifying all EDR files.* Reviews and processes requests regarding state assistance programs. Ensures government agencies receive timely responses regarding assistance programs. Acts as a backup for other areas of the loss mitigation department, when needed.* Performs other duties as assigned.## Qualifications**Qualifications*** One year to three years of similar or related experience* A high school education or GED.* Quick learner and detailed knowledge of departmental policies, practices and procedures.* Strong numeric aptitude, problem solving and analytical skills.* Detail oriented and organized.* Ability to meet goals and deadlines in a fast-paced environment. Strong time management skills and ability to handle multiple projects simultaneously.* Strong level of computer skills and the ability to function in a windows environment utilizing Outlook, Word, and Excel.* Professionalism and ability to maintain confidentiality. Solid decision-making skillsIf you are looking for a company that is dedicated to your success and is ethically motivated to help others, we encourage you to apply!