Recovery Specialist

Member-First-Mortgag; Grand Rapids (MI); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Healthcare benefits

Employer paid disability insurance

Life insurance

401K plan with match

PTO 20 days

Job summary

Member First Mortgage is seeking a Recovery Specialist to join our Default & Loss Mitigation team in Grand Rapids, MI. This in-office role focuses on reconciliations, financial recordkeeping, and reporting to support early intervention.

You will work with confidential information, manage deceased borrower processes, claims, and EDR submissions, and back up other loss mitigation duties in a collaborative, family-oriented environment.

Qualifications

• One to three years of related experience in recovery, mortgage, or loss mitigation.
• High school diploma or GED required.
• Strong numerical and analytical skills with attention to detail.

Responsibilities

• Handle deceased borrower processes with audit-ready documentation.
• Prepare files for mortgage claims and provide required support docs.
• Follow up on mortgage insurance claims and post-foreclosure results.
• Prepare loss mitigation claims for FHA Connection submissions.
• Submit EDR data to USDA, Fannie Mae, and review status updates.
• Assist state assistance programs and back up other loss mitigation duties.

Skills

Conflict resolution

Numerical aptitude

Attention to detail

Time management

Communication skills

Confidentiality

Problem solving

Multitasking

Adaptability

Education

High school diploma or GED

Tools

Outlook

Word

Excel

Job description

Member First Mortgage is hiring a Recovery Specialist to join our expanding Default & Loss Mitigation team!Join our team and make a meaningful impact by supporting our Default & Early Intervention operations through accurate reconciliations, financial recordkeeping, and reporting. This in-office role offers the best of both worlds: the opportunity to collaborate closely with local colleagues while building strong relationships with team members across the organization. If you're looking to grow your career in a collaborative, family-oriented environment, we'd love to connect with you.Founded on the credit union philosophy of 'People Helping People', we have become the trusted full-service mortgage provider to over 250 credit unions across the U.S. This philosophy, along with our core values of honesty and integrity, make careers with Member First Mortgage dynamic and rewarding through our friendly and family-oriented culture that is dedicated to the growth and success of our employees.Benefits We Offer:Generous and competitive healthcare packagesEmployer paid short-term and long-term disabilityEmployer paid Life Insurance100% Employer paid Vision401K Plan with match20 days PTO - no waiting periods!Fun and collaborative team environmentResponsibilities:Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.Manages deceased borrower processes, including verifying legal documentation, updating system records, coordinating with Compliance, and ensuring no unauthorized disclosures occur. Oversees successor-in-interest transitions and maintains audit-ready documentation.Prepares files for mortgage claim submissions and provides appropriate documentation for audit purposes. Follows up on mortgage insurance claims, additional information requests, and post-foreclosure results. Prepares loss mitigation claims for filling through FHA Connection. Submits supporting documents to Government-Sponsored Enterprises (GSE's) for filing of claims.Responsible for managing and submitting monthly Electronic Default Reporting (EDR) data to government-sponsored entities such as USDA and Fannie Mae. Ensures accurate and timely transmission of default status updates, maintains historical submission records, and supports audit readiness by saving and verifying all EDR files.Reviews and processes requests regarding state assistance programs. Ensures government agencies receive timely responses regarding assistance programs. Acts as a backup for other areas of the loss mitigation department, when needed.Performs other duties as assigned.QualificationsOne year to three years of similar or related experienceA high school education or GED.Quick learner and detailed knowledge of departmental policies, practices and procedures.Strong numeric aptitude, problem solving and analytical skills.Detail oriented and organized.Ability to meet goals and deadlines in a fast-paced environment. Strong time management skills and ability to handle multiple projects simultaneously.Strong level of computer skills and the ability to function in a windows environment utilizing Outlook, Word, and Excel.Professionalism and ability to maintain confidentiality. Solid decision-making skillsIf you are looking for a company that is dedicated to your success and is ethically motivated to help others, we encourage you to apply!