Early Intervention Specialist I

Member First Mortgage LLC; Grand Rapids, Northern (MI, KY); Hybride; USD 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Healthcare packages

Disability insurance

Life Insurance

Vision insurance

401K with match

PTO 20 days

Résumé du poste

Member First Mortgage in Grand Rapids, MI seeks an Early Intervention Specialist I to support our Default & Loss Mitigation team. The role involves reconciling financial records, maintaining borrower information, and generating required reports in an in-office setting with close collaboration across the organization.

The position emphasizes customer service, problem solving, and adherence to debt collection laws.

Qualifications

• One year to three years of similar or related experience.
• Strong customer service skills.
• Problem solving and analysis skills.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Solid time management skills to organize, prioritize, and meet required deadlines.

Responsabilités

• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
• Research borrower information to determine valid contact information. Discusses payment options, including available government programs. Refers and escalates cases as necessary for further review
• Monitors delinquent mortgage accounts up to 120 days. Actively attempts to bring delinquent mortgage accounts current at the 15, 30, 60, and 90 day level. Makes outbound collections calls in a professional manner. Prepares and sends out appropriate written notices as needed. Answers incoming borrower telephone communications and responds to delinquent borrower written communications as needed.
• Updates system coding and notes accordingly to monitor and report status of collection efforts. Follows federal and state laws concerning handling debt collection as well as meet legal requirements and follow internal policies.
• Willing and able to work some evening and weekend shifts.
• Performs other job related duties as assigned.

Connaissances

Customer service

Problem solving

Communication skills

Time management

Description du poste

# Early Intervention Specialist IGrand Rapids - Kentwood, MI 49548## Description**Member First Mortgage is hiring an Early Intervention Specialist to join our expanding Default & Loss Mitigation team!**Join our team and make a meaningful impact by supporting our Default & Early Intervention operations through accurate reconciliations, financial recordkeeping, and reporting. This in-office role offers the best of both worlds: the opportunity to collaborate closely with local colleagues while building strong relationships with team members across the organization. If you're looking to grow your career in a collaborative, family-oriented environment, we'd love to connect with you.Founded on the credit union philosophy of 'People Helping People', we have become the trusted full-service mortgage provider to over 250 credit unions across the U.S. This philosophy, along with our core values of honesty and integrity, make careers with Member First Mortgage dynamic and rewarding through our friendly and family-oriented culture that is dedicated to the growth and success of our employees.**Benefits We Offer:*** Generous and competitive healthcare packages* Employer paid short-term and long-term disability* Employer paid Life Insurance* 100% Employer paid Vision* 401K Plan with match* 20 days PTO - no waiting periods!* Fun and collaborative team environment**Responsibilities**:* Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.* Research borrower information to determine valid contact information. Discusses payment options, including available government programs. Refers and escalates cases as necessary for further review* Monitors delinquent mortgage accounts up to 120 days. Actively attempts to bring delinquent mortgage accounts current at the 15, 30, 60, and 90 day level. Makes outbound collections calls in a professional manner. Prepares and sends out appropriate written notices as needed. Answers incoming borrower telephone communications and responds to delinquent borrower written communications as needed.* Updates system coding and notes accordingly to monitor and report status of collection efforts. Follows federal and state laws concerning handling debt collection as well as meet legal requirements and follow internal policies.* Willing and able to work some evening and weekend shifts.* Performs other job related duties as assigned.**Qualifications*** One year to three years of similar or related experience.* Strong customer service skills* Problem solving and analysis skills* Ability to communicate clearly and effectively, both verbally and in writing* Solid time management skills to organize, prioritize, and meet required deadlinesIf you are looking for a company that is dedicated to your success and is ethically motivated to help others, we encourage you to apply!## Qualifications**Qualifications*** One year to three years of similar or related experience.* Strong customer service skills* Problem solving and analysis skills* Ability to communicate clearly and effectively, both verbally and in writing* Solid time management skills to organize, prioritize, and meet required deadlinesIf you are looking for a company that is dedicated to your success and is ethically motivated to help others, we encourage you to apply!