Remote Mortgage Loss Mitigation Specialist

Member First Mortgage LLC; Grand Rapids, Northern (MI, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Member First Mortgage LLC is hiring a Recovery Specialist to join our Default & Loss Mitigation team. This fully remote role supports our default operations by maintaining accurate reconciliations, financial records, and reports, while staying connected with our in-office teammates in Grand Rapids, MI.

You will handle mortgage claim submissions, file documentation for audits, and manage monthly EDR reporting to GSEs.

Qualifications

• 1–3 years of related recovery or default experience.
• High school diploma or GED required.
• Strong numeric, analytical, and problem-solving abilities.
• Detail-oriented, organized, and able to meet deadlines.
• Proficient in Windows apps (Outlook, Word, Excel).
• Ability to handle confidential information with discretion.
• Professionalism and good decision-making skills.

Responsibilities

• Maintain reconciliations, financial records, and reports.
• Prepare files for mortgage claim submissions and audits.
• Submit Electronic Default Reporting (EDR) data to GSEs (e.g., USDA, Fannie Mae).
• Coordinate with Compliance and ensure confidentiality in communications.
• Assist with state assistance programs requests.
• Provide backup support for other loss mitigation areas.

Skills

Numeric aptitude

Analytical skills

Attention to detail

Time management

Multitasking

Confidentiality

Professionalism

Decision making

Education

High school diploma or GED

Tools

Outlook

Word

Excel

Job description

Member First Mortgage LLC is hiring a Recovery Specialist to join our Default & Loss Mitigation team. This fully remote role supports our default operations by maintaining accurate reconciliations, financial records, and reports, while staying connected with our in-office teammates in Grand Rapids, MI.

You will handle mortgage claim submissions, file documentation for audits, and manage monthly EDR reporting to GSEs.