Remote Mortgage Recovery & Loss Mitigation Specialist

Member First Mortgage LLC (NMLS ID# 149532); Grand Rapids (MI); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare

Disability insurance

Life Insurance

Vision

401K match

20 days PTO

Collaborative team environment

Job summary

Member First Mortgage is seeking a Recovery Specialist to join our Default & Loss Mitigation team in a remote capacity. You will handle reconciliations, financial records, and reporting while collaborating with the in-office team.

This role supports a family-oriented culture that values honesty and integrity. Responsibilities include managing deceased borrower processes, preparing loss mitigation filings, and submitting EDR data to government-sponsored entities.

Qualifications

• 1–3 years of similar or related experience.
• High school education or GED.
• Strong numeric aptitude and analytical skills.
• Detail oriented and organized with ability to meet deadlines in a fast-paced environment.
• Proficient in Windows environment using Outlook, Word and Excel.

Responsibilities

• First-level conflict resolution with internal and external stakeholders, building relationships with tact.
• Manages deceased borrower processes—verifying documents, updating records, coordinating with Compliance, maintaining audit-ready docs.
• Prepares mortgage claim files and documentation for audit; follows up on mortgage insurance claims and FHA/GSE filings.
• Submits monthly Electronic Default Reporting (EDR) data to USDA and Fannie Mae; maintains submission records for audit readiness.
• Responds to state assistance program requests and acts as a backup for other loss mitigation duties.
• Performs other duties as assigned.

Skills

Numeric aptitude

Detail oriented

Time management

Confidentiality

Multitasking

Problem solving

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

Member First Mortgage is seeking a Recovery Specialist to join our Default & Loss Mitigation team in a remote capacity. You will handle reconciliations, financial records, and reporting while collaborating with the in-office team.

This role supports a family-oriented culture that values honesty and integrity. Responsibilities include managing deceased borrower processes, preparing loss mitigation filings, and submitting EDR data to government-sponsored entities.