Early Intervention Specialist I

Member First Mortgage LLC (NMLS ID# 149532); Grand Rapids (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare package

Disability insurance

Life Insurance

Vision coverage

401K with match

PTO 20 days

Collaborative team

Job summary

Member First Mortgage LLC is seeking an Early Intervention Specialist to join our Default & Loss Mitigation team in an in-office capacity. The role focuses on supporting Default & Early Intervention operations through reconciliations, financial recordkeeping, and reporting, fostering collaboration with local and cross-organizational teams.

We emphasize a family‑oriented culture, competitive healthcare, disability, life insurance, and a 401K match, along with generous PTO and a collaborative

Qualifications

• One year to three years of similar or related experience required.
• Strong customer service skills required.
• Problem solving and analysis skills required.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Solid time management skills to organize, prioritize, and meet deadlines.

Responsibilities

• Resolve conflicts and build relationships through appropriate, confidential communication and tact.
• Research borrower information to determine valid contact details and discuss payment options.
• Monitor delinquent mortgage accounts up to 120 days and pursue current status through calls and notices.
• Update system coding and notes to reflect collection efforts and ensure regulatory compliance.
• Willing to work some evenings and weekends as needed.
• Perform other job-related duties as assigned.

Skills

Customer service

Problem solving

Communication

Time management

Job description

Member First Mortgage is hiring an Early Intervention Specialist to join our expanding Default & Loss Mitigation team!

Join our team and make a meaningful impact by supporting our Default & Early Intervention operations through accurate reconciliations, financial recordkeeping, and reporting. This in-office role offers the best of both worlds: the opportunity to collaborate closely with local colleagues while building strong relationships with team members across the organization. If you're looking to grow your career in a collaborative, family-oriented environment, we'd love to connect with you.

Founded on the credit union philosophy of 'People Helping People', we have become the trusted full-service mortgage provider to over 250 credit unions across the U.S. This philosophy, along with our core values of honesty and integrity, make careers with Member First Mortgage dynamic and rewarding through our friendly and family-oriented culture that is dedicated to the growth and success of our employees.

Benefits We Offer:

• Generous and competitive healthcare packages
• Employer paid short-term and long-term disability
• Employer paid Life Insurance
• 100% Employer paid Vision
• 401K Plan with match
• 20 days PTO - no waiting periods!
• Fun and collaborative team environment

Responsibilities

• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Research borrower information to determine valid contact information. Discusses payment options, including available government programs. Refers and escalates cases as necessary for further review
• Monitors delinquent mortgage accounts up to 120 days. Actively attempts to bring delinquent mortgage accounts current at the 15, 30, 60, and 90 day level. Makes outbound collections calls in a professional manner. Prepares and sends out appropriate written notices as needed. Answers incoming borrower telephone communications and responds to delinquent borrower written communications as needed.
• Updates system coding and notes accordingly to monitor and report status of collection efforts. Follows federal and state laws concerning handling debt collection as well as meet legal requirements and follow internal policies.
• Willing and able to work some evening and weekend shifts.
• Performs other job related duties as assigned.

Qualifications

• One year to three years of similar or related experience.
• Strong customer service skills
• Problem solving and analysis skills
• Ability to communicate clearly and effectively, both verbally and in writing
• Solid time management skills to organize, prioritize, and meet required deadlines

Qualifications

• One year to three years of similar or related experience.
• Strong customer service skills
• Problem solving and analysis skills
• Ability to communicate clearly and effectively, both verbally and in writing
• Solid time management skills to organize, prioritize, and meet required deadlines