Recovery Specialist

Member First Mortgage LLC (NMLS ID# 149532); Grand Rapids (MI); À distance; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Healthcare

Disability insurance

Life Insurance

Vision

401K match

20 days PTO

Collaborative team environment

Résumé du poste

Member First Mortgage is seeking a Recovery Specialist to join our Default & Loss Mitigation team in a remote capacity. You will handle reconciliations, financial records, and reporting while collaborating with the in-office team.

This role supports a family-oriented culture that values honesty and integrity. Responsibilities include managing deceased borrower processes, preparing loss mitigation filings, and submitting EDR data to government-sponsored entities.

Qualifications

• 1–3 years of similar or related experience.
• High school education or GED.
• Strong numeric aptitude and analytical skills.
• Detail oriented and organized with ability to meet deadlines in a fast-paced environment.
• Proficient in Windows environment using Outlook, Word and Excel.

Responsabilités

• First-level conflict resolution with internal and external stakeholders, building relationships with tact.
• Manages deceased borrower processes—verifying documents, updating records, coordinating with Compliance, maintaining audit-ready docs.
• Prepares mortgage claim files and documentation for audit; follows up on mortgage insurance claims and FHA/GSE filings.
• Submits monthly Electronic Default Reporting (EDR) data to USDA and Fannie Mae; maintains submission records for audit readiness.
• Responds to state assistance program requests and acts as a backup for other loss mitigation duties.
• Performs other duties as assigned.

Connaissances

Numeric aptitude

Detail oriented

Time management

Confidentiality

Multitasking

Problem solving

Formation

High School Diploma or GED

Outils

Outlook

Word

Excel

Description du poste

Member First Mortgage is hiring a Recovery Specialist to join our expanding Default & Loss Mitigation team! In this remote role, you’ll play a key part in supporting our Default operations by maintaining accurate reconciliations, financial records, and reports. You’ll enjoy the flexibility of working from home while also building meaningful connections with our in-office team. If you're looking to grow your career in a collaborative, family-oriented environment, we’d love to hear from you! Founded on the credit union philosophy of 'People Helping People', we have become the trusted full-service mortgage provider to over 250 credit unions across the U.S. This philosophy, along with our core values of honesty and integrity, make careers with Member First Mortgage dynamic and rewarding through our friendly and family-oriented culture that is dedicated to the growth and success of our employees.

Benefits We Offer:

• Generous and competitive healthcare packages
• Employer paid short-term and long-term disability
• Employer paid Life Insurance
• 100% Employer paid Vision
• 401K Plan with match
• 20 days PTO - no waiting periods!
• Fun and collaborative team environment

Responsibilities:

• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Manages deceased borrower processes, including verifying legal documentation, updating system records, coordinating with Compliance, and ensuring no unauthorized disclosures occur. Oversees successor-in-interest transitions and maintains audit-ready documentation.
• Prepares files for mortgage claim submissions and provides appropriate documentation for audit purposes. Follows up on mortgage insurance claims, additional information requests, and post-foreclosure results. Prepares loss mitigation claims for filling through FHA Connection. Submits supporting documents to Government-Sponsored Enterprises (GSE's) for filing of claims.
• Responsible for managing and submitting monthly Electronic Default Reporting (EDR) data to government-sponsored entities such as USDA and Fannie Mae. Ensures accurate and timely transmission of default status updates, maintains historical submission records, and supports audit readiness by saving and verifying all EDR files.
• Reviews and processes requests regarding state assistance programs. Ensures government agencies receive timely responses regarding assistance programs. Acts as a backup for other areas of the loss mitigation department, when needed.
• Performs other duties as assigned.

Qualifications

• One year to three years of similar or related experience
• A high school education or GED.
• Quick learner and detailed knowledge of departmental policies, practices and procedures.
• Strong numeric aptitude, problem solving and analytical skills.
• Detail oriented and organized.
• Ability to meet goals and deadlines in a fast-paced environment. Strong time management skills and ability to handle multiple projects simultaneously.
• Strong level of computer skills and the ability to function in a windows environment utilizing Outlook, Word, and Excel.
• Professionalism and ability to maintain confidentiality. Solid decision-making skills