Recovery-Focused Case Manager

Resources for Human Development; Dover (DE); On-site; USD 42,000 - 66,000; Full time

Job summary

Resources for Human Development in Dover, DE is seeking a compassionate Case Manager to assess needs, coordinate services, and advocate for recovery and independence. You will work with participants, families, and community partners to create person-centered plans and remove barriers to care.

The role emphasizes collaboration, trauma-informed practices, and documentation to ensure compliant, holistic support across health, housing, and employment resources for individuals pursuing recovery goals.

Qualifications

• Bachelor's Degree in Human Services or related field.
• Valid driver's license and reliable transportation.
• Intermediate computer skills and proficiency with electronic documentation systems.
• Ability to pass federal and state criminal background checks.
• Minimum of two (2) years of experience working in human services, behavioral health, or a related field.

Responsibilities

• Assess participant strengths, needs, goals, and barriers to determine appropriate services and resources.
• Assist in the development, implementation, and review of individualized recovery plans.
• Collaborate with participants, natural supports and approved stakeholders to establish meaningful and achievable recovery goals.
• Monitor participant progress and make recommendations to support ongoing success.
• Provide community-based case management services focused on recovery, education, and skill development.
• Connect participants to healthcare, behavioral health, housing, employment, transportation, financial assistance and other community resources.
• Support participants in navigating service systems and overcoming barriers to care.
• Foster community engagement and encourage participation in meaningful activities and relationships.
• Advocate for participants to ensure access to needed services and supports.
• Develop and maintain relationships with community agencies and service providers.
• Identify service gaps and help develop strategies to address unmet needs.
• Promote participant empowerment, self-advocacy and independence.
• Complete assessments, case notes, treatment documentation and progress reports in a timely and accurate manner.
• Maintain compliance with organizational policies, funding requirements, licensing standards and accreditation expectations.
• Protect participant privacy and confidentiality in accordance with HIPAA regulations.
• Participate in a rotating on-call schedule to provide crisis intervention and support services.
• Respond effectively to participants crises and coordinate appropriate interventions and services.
• Assist participants in accessing emergency resources and support when necessary.
• Function as an active member of a multidisciplinary team providing holistic, recovery-oriented services.
• Participate in team meetings, treatment planning discussions, and case reviews.
• Communicate regularly with internal and external providers to ensure continuity of care.
• Perform additional duties as assigned to support program goals and participant success.

Skills

Communication

Critical thinking

Care coordination

Advocacy

Teamwork

Problem solving

Cultural competence

Documentation

Valid driver's license

Electronic documentation systems

Education

Bachelor's Degree in Human Services or related field

Tools

Electronic documentation systems

Valid driver's license

Job description

Resources for Human Development in Dover, DE is seeking a compassionate Case Manager to assess needs, coordinate services, and advocate for recovery and independence. You will work with participants, families, and community partners to create person-centered plans and remove barriers to care.

The role emphasizes collaboration, trauma-informed practices, and documentation to ensure compliant, holistic support across health, housing, and employment resources for individuals pursuing recovery goals.