Recovery Agent/Tow Operator

westtexasautorecovery; Fort Worth (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Bonus pay

Job summary

westtexasautorecovery is seeking a Recovery Agent to perform repossession duties and related tasks. The role emphasizes customer service, professionalism, and adherence to company standards.

Candidates should be willing to learn asset recovery, operate assigned vehicles, and maintain a clean appearance while meeting DOT medical requirements. Training is provided, with full-time employment and potential commission-based earnings.

Qualifications

• Must be at least 25 years old.
• No felonies on record for at least 7 years.
• Clean driving record and valid driver’s license.
• Must be team oriented.
• Be willing to learn the asset recovery services field with a positive attitude.
• Be able to maintain, operate and keep the assigned vehicle clean.
• Obtain/retain a valid DOT medical card.

Responsibilities

• Provide high level customer service and ensure order completion.
• Complete updates on each case when required by the client.
• Complete condition reports and inventory personal property on repossessed vehicles after securing them.
• Communicate clearly and courteously, act professionally at all times.
• Display company standards when dealing with the public or customers.

Skills

Teamwork

Customer service

Clear communication

Willingness to learn

Attention to detail

Job description

Job Description

The ideal candidate for a Recovery Agent is an individual who either has experience in the auto recovery or Towing/PPI field. The candidate must be willing to go the extra mile for our clients to provide the highest level of customer service and order completion.

Job Requirements

• Must be at least 25 years old.
• Must have no felonies on record for at least 7 years.
• Must have a clean driving record and a valid driver's license.
• Must be team oriented.
• Be willing to learn the asset recovery services field with a positive attitude.
• Be able to maintain, operate and keep the assigned vehicle clean.
• Obtain/retain at all times a valid DOT medical card.
• Be computer literate.
• Be able to complete updates on each case when required by the client.
• Be able to complete condition reports and provide an inventory of personal property on each repossessed vehicle accurately after the vehicle has been secured.
• Be able to communicate clearly and courteously, act professionally and maintain a positive attitude at all times.
• Display the standards and expectations of the company when dealing with the public or any customer.
• Be willing to work long or extended hours.
• Prior repossession experience not required, training will be provided.

Job Types: Full-time, Commission

Job Type: Full-time

Schedule:

• 12 hour shift
• Day shift
• Night shift

Job Type: Full-time

Schedule:

• 12 hour shift
• Day shift
• Night shift

Supplemental pay types:

• Bonus pay

Experience:

• Tow truck: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Night Shift
• Day Shift

Work Location: One location