Rollback/Recovery Agent/Tow Operator

Pegasus Recovery Solutions; Balch Springs (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Commission pay

Bonus pay

Job summary

A local recovery solutions provider in Balch Springs seeks a Recovery Agent to deliver exceptional customer service in the towing and recovery sector. Responsibilities include maintaining the assigned vehicle, completing case updates, and conducting personal property inventories on repossessed vehicles. Ideal candidates are at least 25 years old with a clean driving record and a positive attitude.

Qualifications

• Must be at least 25 years old.
• Must have no felonies on record for at least 7 years.
• Must have a clean driving record and a valid driver's license.
• Experience in towing/recovery is preferred.

Responsibilities

• Provide high level customer service and complete orders efficiently.
• Maintain, operate and keep the assigned vehicle clean.
• Complete updates on each case when required by the client.
• Complete and provide an inventory of personal property on each repossessed vehicle.
• Communicate clearly and courteously, act professionally and maintain a positive attitude.
• Display the standards and expectations of the company when dealing with customers.

Skills

Customer service

Team orientation

Communication skills

Computer literacy

Driver's license

Computer literacy

Willingness to learn

Towing experience

Job description

Overview

The ideal candidate for a Recovery Agent is an individual who either has experience in the auto recovery or Towing/PPI field. The candidate must be willing to go the extra mile for our clients to provide the highest level of customer service and order completion.

Responsibilities

• Provide high level customer service and complete orders efficiently.
• Maintain, operate and keep the assigned vehicle clean.
• Be able to complete updates on each case when required by the client.
• Be able to complete and provide an inventory of personal property on each repossessed vehicle after the vehicle has been secured.
• Communicate clearly and courteously, act professionally and maintain a positive attitude at all times.
• Display the standards and expectations of the company when dealing with the public or any customer.

Qualifications / Requirements

• Must be at least 25 years old.
• Must have no felonies on record for at least 7 years.
• Must have a clean driving record and a valid driver's license.
• Must be team oriented.
• Be willing to learn the asset recovery services field with a positive attitude.
• Experience in towing/recovery is preferred; prior repossession experience not required, training will be provided.
• Be able to comply with DOT medical card requirements and obtain/retain a valid DOT medical card.
• Be computer literate.
• Be able to communicate clearly and courteously, act professionally and maintain a positive attitude at all times.

Schedule

• 12 hour shift
• Day shift
• Night shift

Compensation

• Job Types: Full-time, Commission
• Supplemental pay types: Bonus pay

Experience

• Tow truck: 1 year (Preferred)

License / Certification

• Driver's License (Required)
• DOT medical card (as required)

Work Location

Work Location: One location