Rollback/Recovery Agent/Tow Operator

Pegasus Recovery Solutions; Odessa (TX); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Bonus pay

Job summary

Pegasus Recovery Solutions in Odessa, TX seeks a Recovery Agent with experience in auto recovery or towing. You will handle repossessions, maintain assigned vehicles, and provide high-quality customer service.

The role requires flexibility for day and night shifts and a willingness to learn the asset recovery field. Candidates must be 25+, clean driving record, no felonies for 7 years, and hold a valid driver's license with a DOT medical card.

Qualifications

• Must be at least 25 years old.
• No felonies on record for at least 7 years.
• Must have a clean driving record and a valid driver's license.
• DOT medical card required and kept up to date.
• Experience in towing/recovery preferred but not required.
• Ability to work long hours, including day and night shifts.
• Training provided for asset recovery basics.

Responsibilities

• Perform asset recovery tasks and maintain the assigned vehicle.
• Complete updates on each case and inventory personal property after repossession.
• Communicate clearly and courteously with clients and team members.
• Maintain professional conduct and the company standards on all interactions.
• Be prepared for extended shifts and varying schedules.

Skills

Teamwork

Customer service

Communication

Willingness to learn

DOT medical card

Computer literacy

Vehicle operation

Professionalism

Flexible hours

Attention to detail

Job description

Job Description

The ideal candidate for a Recovery Agent is an individual who either has experience in the auto recovery or Towing/PPI field. The candidate must be willing to go the extra mile for our clients to provide the highest level of customer service and order completion.

Job Requirements

• Must be at least 25 years old.
• Must have no felonies on record for at least 7 years.
• Must have a clean driving record and a valid driver's license.
• Must be team oriented.
• Be willing to learn the asset recovery services field with a positive attitude.
• Be able to maintain, operate and keep the assigned vehicle clean.
• Obtain/retain at all times a valid DOT medical card.
• Be computer literate.
• Be able to complete updates on each case when required by the client.
• Be able to complete condition reports and provide an inventory of personal property on each repossessed vehicle accurately after the vehicle has been secured.
• Be able to communicate clearly and courteously, act professionally and maintain a positive attitude at all times.
• Display the standards and expectations of the company when dealing with the public or any customer.
• Be willing to work long or extended hours.
• Prior repossession experience not required, training will be provided.

Job Types: Full-time, Commission

Job Type: Full-time

Schedule:

• 12 hour shift
• Day shift
• Night shift

Job Type: Full-time

Schedule:

• 12 hour shift
• Day shift
• Night shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

Experience:

• Tow truck: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: One location