Reconstruction Job File Coordinator

Thomasville Homes Llc; Baltimore (MD); On-site; USD 50,000 - 55,000; Full time

Job summary

Thomasville Restoration is forming a Reconstruction Job File Coordinator role to support our growing Project Coordination Team, reporting directly to the Head of Project Coordination. You will handle job setup, alignment with customers, and scheduling while maintaining file integrity and compliance.

The position requires multi-tasking, strong communication, and the ability to work in a fast-paced environment, with on-call duties including overnights and weekends.

Qualifications

• 2+ years in coordinator or administrator roles, preferably in restoration.
• Able to participate in on-call rotation including overnights and weekends.
• Strong verbal and written communication, interpersonal, problem-solving, sales, and negotiation skills.
• Fluent in English; Spanish a plus.
• Experience with project management systems and MS Office.

Responsibilities

• Receive new job assignments and set up in DASH; coordinate with customers and departments to schedule jobs.
• Monitor TPAs daily to ensure claims meet SLAs and KPIs.
• Maintain job file status, WIP, and documentation with TPAs and insurers.
• Conduct regular audits to ensure data integrity and complete documentation.
• Close out jobs and ensure files are complete.
• Resolve conflicts in scheduling and customer-satisfaction issues.

Skills

Project coordination

Customer communication

Multitasking

MS Office

On-call availability

Interpersonal skills

Tools

DASH

Xactimate

AlacNet

Contractor Connection

Job description

Thomasville Restoration’s vision is to be the #1 most trusted and respected restoration company.

Pay: $50,000.00 - $55,000.00 per year

About Thomasville Restoration

To help achieve this goal and support our growth, we are building a world-class Project Coordination Team and adding a Reconstruction Job File Coordinator who will be a key member of this team, reporting directly to the Head of Project Coordination.

What You’ll Do

• Receive new job assignments, set them up in our project management system, DASH, and coordinate with customers and appropriate departments to schedule jobs and estimates.
• Monitor Third-Party Administrators (TPAs) daily to ensure compliance for each claim and that TPA service level agreements (SLAs), requirements, targets, and key performance indicators (KPIs) are achieved.
• Maintain job file status and work in progress (WIP) and provide periodic updates required by TPAs and insurance companies.
• Complete regular job audits to ensure all required data is entered correctly, data management is handled properly, and all job file documentation has been received.
• Close out jobs and ensure job files are complete.
• Problem-solve when conflicts arise, including scheduling and customer satisfaction issues.

Who You Ar e

• 5 years of progressive work experience.
• 2 years of coordinator or administrator experience, preferably in the home restoration industry.
• Ability to participate in an on-call rotation overnight and during weekends to receive and assign emergency-related claims.
• Excellent verbal and written communication, interpersonal, problem-solving, sales, and negotiation skills.
• Fluent in English. Spanish are a strong plus.
• Knowledge and understanding of DASH, Xactimate, AlacNet, and Contractor Connection is a plus.
• Ability to establish and maintain strong working relationships with homeowners, insurance adjusters, and coworkers.
• Solid work ethic, high integrity, positive attitude, and strong attention to detail and accuracy.
• Motivated self-starter who is professional and has a passion for making things better.
• Ability to work independently, perform in a fast-paced, team-oriented office environment, multitask, and adapt to a rapidly growing business.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.

Your Impact

You will help keep reconstruction job files organized, compliant, and moving forward. Your coordination with customers, TPAs, insurance companies, and internal teams will help ensure claims are properly managed, documented, and completed.