Reconstruction Job File Coordinator

Thomasville Restoration, LLC; Baltimore (MD); On-site; USD 50,000 - 55,000; Full time

Job summary

Thomasville Restoration is seeking a Reconstruction Job File Coordinator to join our Project Coordination Team. You will set up new jobs in DASH, coordinate with customers and departments, and manage claim-related data and schedules.

The ideal candidate has 5 years of progressive work experience, at least 2 years as a coordinator or administrator in home restoration, and strong English communication. Proficiency in Microsoft Office and familiarity with DASH or Xactimate is a plus.

Qualifications

• 5 years of progressive work experience.
• 2 years of coordinator/administrator experience preferred.
• Ability to participate in on-call rotation.
• Fluent in English; Spanish a plus.

Responsibilities

• Receive new job assignments, set them up in DASH, and coordinate with customers and departments to schedule jobs and estimates.
• Monitor TPAs daily to ensure compliance with SLAs, requirements, targets, and KPIs.
• Maintain job file status and WIP and provide periodic updates required by TPAs and insurers.
• Complete regular job audits to ensure data accuracy and full documentation.
• Close out jobs and ensure job files are complete.
• Problem-solve scheduling and customer-satisfaction conflicts.

Skills

5+ years exp

Coordinator experience

Customer coordination

Bilingual English/Spanish

Attention to detail

Tools

DASH

Xactimate

AlacNet

Contractor Connection

Job description

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company. Pay: $50,000.00 - $55,000.00 per year

About Thomasville Restoration

To help achieve this goal and support our growth, we are building a world-class Project Coordination Team and adding a Reconstruction Job File Coordinator who will be a key member of this team, reporting directly to the Head of Project Coordination.

What You’ll Do

• Receive new job assignments, set them up in our project management system, DASH, and coordinate with customers and appropriate departments to schedule jobs and estimates.


• Monitor Third-Party Administrators (TPAs) daily to ensure compliance for each claim and that TPA service level agreements (SLAs), requirements, targets, and key performance indicators (KPIs) are achieved.


• Maintain job file status and work in progress (WIP) and provide periodic updates required by TPAs and insurance companies.


• Complete regular job audits to ensure all required data is entered correctly, data management is handled properly, and all job file documentation has been received.


• Close out jobs and ensure job files are complete.


• Problem-solve when conflicts arise, including scheduling and customer satisfaction issues.

Who You Are

• 5 years of progressive work experience.


• 2 years of coordinator or administrator experience, preferably in the home restoration industry.


• Ability to participate in an on-call rotation overnight and during weekends to receive and assign emergency-related claims.


• Excellent verbal and written communication, interpersonal, problem-solving, sales, and negotiation skills.


• Fluent in English. Spanish are a strong plus.


• Knowledge and understanding of DASH, Xactimate, AlacNet, and Contractor Connection is a plus.


• Ability to establish and maintain strong working relationships with homeowners, insurance adjusters, and coworkers.


• Solid work ethic, high integrity, positive attitude, and strong attention to detail and accuracy.


• Motivated self-starter who is professional and has a passion for making things better.


• Ability to work independently, perform in a fast-paced, team-oriented office environment, multitask, and adapt to a rapidly growing business.


• Proficiency in Microsoft Office, including Outlook, Word, and Excel.

Your Impact

You will help keep reconstruction job files organized, compliant, and moving forward. Your coordination with customers, TPAs, insurance companies, and internal teams will help ensure claims are properly managed, documented, and completed.

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.