Emergency Mitigation Coordinator

Thomasville Restoration, LLC; Baltimore (MD); On-site; USD 45,000 - 55,000; Full time

Job summary

Thomasville Restoration is seeking a Specialty Services Coordinator to support the Specialty Services team by coordinating customer calls, job assignments, scheduling, approvals, and audits.

You will work with homeowners, insurers, and vendors, set up new jobs in DASH, monitor progress, and ensure files are complete for estimators. A strong, communicative, detail-oriented professional is essential to thrive in our fast-paced, family-focused environment.

Qualifications

• Must have 5 years of progressive work experience.
• Must have 2 years of coordinator/administrator experience in restoration.
• Available for overnight and weekend on-call rotation for emergencies.
• Excellent verbal and written communication, interpersonal, problem-solving, sales, and negotiation skills.
• Fluent in English; Spanish is a strong plus.
• Knowledge of DASH, Xactimate, AlacNet, Contractor Connection, and Alacrity.
• Able to build strong working relationships with homeowners, adjusters, and teammates.

Responsibilities

• Receive new job assignments and set them up in DASH.
• Coordinate with customers, departments, third-party vendors, and adjusters to obtain approvals and schedule services.
• Monitor assigned job files and assist with expediting job completion.
• Communicate and assist with the field team on assigned files.
• Complete regular job audits to ensure required data is entered correctly and files are compliant.
• Ensure job files are complete and organized for estimators to perform preliminary and final estimates.
• Track jobs, approvals, and required information throughout the restoration process.
• Communicate with homeowners, insurance adjusters, coworkers, and other partners throughout the job.
• Problem-solve when conflicts arise, including scheduling and customer satisfaction concerns.
• Maintain strong working relationships with customers and internal and external partners.
• Perform general office duties, including drafting correspondence and creating reports.
• Support coordination and administrative needs of the Specialty Services team.

Skills

5 years experience

Coordinator experience

Restoration industry

Customer communication

On-call rotation

Fluent English

Spanish preferred

Tools

DASH

Xactimate

AlacNet

Contractor Connection

Alacrity

Job description

About Thomasville Restoration

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.

Pay: $45,000.00 - $55,000.00 per year

To help achieve our goal and support our growth, we are adding a Specialty Services Coordinator. This position offers an opportunity to support our Specialty Services team by coordinating customer calls, job assignments, scheduling, approvals, job monitoring, and file audits while upholding our culture of Family First, Compassion, and Communication.

What You'll Do

Receive new job assignments and set them up in DASH. Coordinate with customers, appropriate departments, third-party vendors, and adjusters to obtain approvals and schedule services. Monitor assigned job files and assist with expediting job completion. Communicate and assist with the field team on assigned files. Complete regular job audits to ensure required data is entered correctly and files are compliant. Ensure job files are complete and organized for estimators to perform preliminary and final estimates. Track jobs, approvals, and required information throughout the restoration process. Communicate with homeowners, insurance adjusters, coworkers, and other partners throughout the job. Problem-solve when conflicts arise, including scheduling and customer satisfaction concerns. Maintain strong working relationships with customers and internal and external partners. Perform general office duties, including drafting correspondence and creating reports. Support coordination and administrative needs of the Specialty Services team.

Who You Are

Have 5 years of progressive work experience.

Have 2 years of coordinator or administrator experience in the restoration industry.

Available for overnight and weekend on-call rotation to receive and assign emergency-related claims.

Excellent verbal and written communication, interpersonal, problem-solving, sales, and negotiation skills.

Fluent in English. Spanish is a strong plus.

Knowledge and understanding of Dash, Xactimate, AlacNet, Contractor Connection and Alacrity.

Able to establish and maintain strong working relationships with homeowners, insurance adjusters, and coworkers.

Possess a solid work ethic, high integrity, positive attitude, and strong attention to detail.

A motivated self-starter who is professional and has a passion for making things better.

Able to work independently in a fast-paced, team-oriented office environment.

Able to multitask and adapt to a rapidly growing business.

Your Impact

As a Specialty Services Coordinator, you help keep jobs organized, moving forward, and ready for the next stage of the restoration process. Your coordination with customers, field teams, vendors, adjusters, and internal departments helps ensure job files are accurate, approvals are obtained, services are scheduled, and projects progress efficiently.

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.