Reconstruction Job File Coordinator

Thomasville Homes Llc; Arbutus (MD); On-site; USD 50,000 - 55,000; Full time

Job summary

Thomasville Restoration is building a world-class Project Coordination Team and seeks a Reconstruction Job File Coordinator to join the effort. You will receive new job assignments, set them up in DASH, and coordinate with customers and departments to schedule jobs and estimates.

You’ll monitor TPAs, ensure SLAs and KPIs are met, maintain WIP, conduct audits, and close out files. The role requires strong communication, problem-solving, and the ability to work in a fast-paced, growing restoration

Qualifications

• Minimum 5 years of progressive work experience.
• At least 2 years as a coordinator or administrator, preferably in home restoration.
• English fluency; Spanish a strong plus.
• Willingness to participate in on-call rotation overnight and weekends.

Responsibilities

• Receive new job assignments, set them up in DASH, and coordinate with customers and departments to schedule jobs and estimates.
• Monitor TPAs daily to ensure compliance with SLAs, requirements, targets, and KPIs.
• Maintain job file status, WIP, and provide periodic updates required by TPAs and insurers.
• Complete regular job audits to ensure data integrity and complete documentation.
• Close out jobs and ensure job files are complete.
• Problem-solve scheduling and customer-satisfaction conflicts.

Skills

Project coordination

Communication skills

On-call availability

English fluency

Spanish (bonus)

Microsoft Office

Tools

DASH

Xactimate

AlacNet

Contractor Connection

Job description

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.Pay: $50,000.00 - $55,000.00 per yearAbout Thomasville RestorationTo help achieve this goal and support our growth, we are building a world-class Project Coordination Team and adding a Reconstruction Job File Coordinator who will be a key member of this team, reporting directly to the Head of Project Coordination.What You’ll DoReceive new job assignments, set them up in our project management system, DASH, and coordinate with customers and appropriate departments to schedule jobs and estimates.Monitor Third-Party Administrators (TPAs) daily to ensure compliance for each claim and that TPA service level agreements (SLAs), requirements, targets, and key performance indicators (KPIs) are achieved.Maintain job file status and work in progress (WIP) and provide periodic updates required by TPAs and insurance companies.Complete regular job audits to ensure all required data is entered correctly, data management is handled properly, and all job file documentation has been received.Close out jobs and ensure job files are complete.Problem-solve when conflicts arise, including scheduling and customer satisfaction issues.Who You Are5 years of progressive work experience.2 years of coordinator or administrator experience, preferably in the home restoration industry.Ability to participate in an on-call rotation overnight and during weekends to receive and assign emergency-related claims.Excellent verbal and written communication, interpersonal, problem-solving, sales, and negotiation skills.Fluent in English. Spanish are a strong plus.Knowledge and understanding of DASH, Xactimate, AlacNet, and Contractor Connection is a plus.Ability to establish and maintain strong working relationships with homeowners, insurance adjusters, and coworkers.Solid work ethic, high integrity, positive attitude, and strong attention to detail and accuracy.Motivated self-starter who is professional and has a passion for making things better.Ability to work independently, perform in a fast-paced, team-oriented office environment, multitask, and adapt to a rapidly growing business.Proficiency in Microsoft Office, including Outlook, Word, and Excel.Your ImpactYou will help keep reconstruction job files organized, compliant, and moving forward. Your coordination with customers, TPAs, insurance companies, and internal teams will help ensure claims are properly managed, documented, and completed.