Customer Care Coordinator

Thomasville Homes Llc; Arbutus (MD); On-site; USD 40,000 - 45,000; Full time

Job summary

Thomasville Restoration is seeking a Customer Care Coordinator to join the Coordination Team and support our growth. You will handle calls, messages, and documentation, and assist with administrative duties to ensure smooth customer and team experiences.

The role requires 2 years of experience, 1 year admin experience in restoration preferred, and ability to participate in on-call rotations. Bilingual English/Spanish is a plus; MS Office proficiency is essential.

Qualifications

• Two years of progressive work experience.
• One year of administrative experience, preferably in the home restoration industry.
• Ability to participate in an on-call rotation overnight and on weekends to handle emergency-related claims.
• Fluent in English; English and Spanish are a plus.
• Knowledge of restoration industry platforms is a plus.
• Ability to build and maintain strong relationships with homeowners, insurance adjusters, and coworkers.
• Strong work ethic, integrity, and attention to detail.
• Motivated self-starter with professional demeanor and drive for improvement.
• Ability to work independently in a fast-paced, team-oriented office.
• Proficiency in Microsoft Office including Outlook, Word, and Excel.

Responsibilities

• Answer office phone calls, transfer calls, and take or forward messages for all Thomasville team members.
• Review and forward messages received during after-hours.
• Assemble and distribute job folders with estimates and other job-related documents.
• Send welcome emails to new customers in the Reconstruction Department.
• Close job files and ensure all documents and photos are saved to the proper platforms.
• Assist with various administrative and operational duties.

Skills

Verbal communication

Written communication

Interpersonal skills

Sales skills

Negotiation skills

Problem-solving

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.Pay: $40,000.00 - $45,000.00 per yearAbout Thomasville RestorationTo help achieve this goal and support our growth, we are building a world-class Coordination Team and adding a Customer Care Coordinator who will be a key member of this team, reporting directly to the Head of Operations.What You’ll DoAnswer office phone calls, transfer calls, and take or forward messages for all Thomasville team members.Review and forward messages received during after-hours.Assemble and distribute job folders with estimates and other job-related documents.Send welcome emails to new customers in the Reconstruction Department.Close job files and confirm that all job-related documents and photos are saved to the appropriate platforms.Assist with various administrative and operational duties.Who You Are2 years of progressive work experience.1 year of administrative experience, preferably in the home restoration industry.Ability to participate in an on-call rotation overnight and during weekends to receive and assign emergency-related claims.Excellent verbal and written communication, interpersonal, problem-solving, sales, and negotiation skills.Fluent in English. English and Spanish is a strong plus.Knowledge and understanding of restoration industry platforms is a plus.Ability to establish and maintain strong working relationships with homeowners, insurance adjusters, and coworkers.Solid work ethic, high integrity, positive attitude, and strong attention to detail and accuracy.Motivated self-starter who is professional and has a passion for making things better.Ability to work independently in a fast-paced, team-oriented office environment, multitask, and adapt to a rapidly growing business.Proficiency in Microsoft Office, including Outlook, Word, and Excel.Your ImpactYou will help ensure calls, customer communication, job documentation, and administrative tasks are handled accurately and efficiently, supporting a smooth experience for both customers and the Thomasville team.