Reconstruction File & Claims Coordinator

Thomasville Restoration, LLC; Baltimore (MD); On-site; USD 50,000 - 55,000; Full time

Job summary

Thomasville Restoration is seeking a Reconstruction Job File Coordinator to join our Project Coordination Team. You will set up new jobs in DASH, coordinate with customers and departments, and manage claim-related data and schedules.

The ideal candidate has 5 years of progressive work experience, at least 2 years as a coordinator or administrator in home restoration, and strong English communication. Proficiency in Microsoft Office and familiarity with DASH or Xactimate is a plus.

Qualifications

• 5 years of progressive work experience.
• 2 years of coordinator/administrator experience preferred.
• Ability to participate in on-call rotation.
• Fluent in English; Spanish a plus.

Responsibilities

• Receive new job assignments, set them up in DASH, and coordinate with customers and departments to schedule jobs and estimates.
• Monitor TPAs daily to ensure compliance with SLAs, requirements, targets, and KPIs.
• Maintain job file status and WIP and provide periodic updates required by TPAs and insurers.
• Complete regular job audits to ensure data accuracy and full documentation.
• Close out jobs and ensure job files are complete.
• Problem-solve scheduling and customer-satisfaction conflicts.

Skills

5+ years exp

Coordinator experience

Customer coordination

Bilingual English/Spanish

Attention to detail

Tools

DASH

Xactimate

AlacNet

Contractor Connection

Job description

Thomasville Restoration is seeking a Reconstruction Job File Coordinator to join our Project Coordination Team. You will set up new jobs in DASH, coordinate with customers and departments, and manage claim-related data and schedules.

The ideal candidate has 5 years of progressive work experience, at least 2 years as a coordinator or administrator in home restoration, and strong English communication. Proficiency in Microsoft Office and familiarity with DASH or Xactimate is a plus.