Customer Care Coordinator

Thomasville Restoration, LLC; Baltimore (MD); On-site; USD 40,000 - 45,000; Full time

Job summary

Thomasville Restoration, LLC is seeking a Customer Care Coordinator to join our Coordination Team, reporting directly to the Head of Operations. This role involves handling calls, messages, and documentation to support a growing restoration business.

Ideal candidates have at least 2 years of progressive work experience, 1 year in admin (restoration preferred), and are fluent in English; Spanish is a strong plus. Proficiency in Microsoft Office is expected.

Qualifications

• 2 years of progressive work experience.
• 1 year of administrative experience, preferably in the home restoration industry.
• Ability to participate in an on-call rotation overnight and weekends to receive and assign emergency-related claims.
• Excellent verbal and written communication, interpersonal, problem-solving, sales, and negotiation skills.
• Fluent in English; English and Spanish a strong plus.

Responsibilities

• Answer office phone calls, transfer calls, and take or forward messages for all Thomasville team members.
• Review and forward messages received during after-hours.
• Assemble and distribute job folders with estimates and other job-related documents.
• Send welcome emails to new customers in the Reconstruction Department.
• Close job files and ensure all documents and photos are saved to the appropriate platforms.
• Assist with various administrative and operational duties.

Skills

Communication skills

Bilingual English/Spanish

Customer service

Tools

Microsoft Office

Job description

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company. Pay: $40,000.00 - $45,000.00 per year

About Thomasville Restoration

To help achieve this goal and support our growth, we are building a world-class Coordination Team and adding a Customer Care Coordinator who will be a key member of this team, reporting directly to the Head of Operations.

What You'll Do

• Answer office phone calls, transfer calls, and take or forward messages for all Thomasville team members.
• Review and forward messages received during after-hours.
• Assemble and distribute job folders with estimates and other job-related documents.
• Send welcome emails to new customers in the Reconstruction Department.
• Close job files and confirm that all job-related documents and photos are saved to the appropriate platforms.
• Assist with various administrative and operational duties.

Who You Are

• 2 years of progressive work experience.
• 1 year of administrative experience, preferably in the home restoration industry.
• Ability to participate in an on-call rotation overnight and during weekends to receive and assign emergency-related claims.
• Excellent verbal and written communication, interpersonal, problem-solving, sales, and negotiation skills.
• Fluent in English.
• English and Spanish is a strong plus.
• Knowledge and understanding of restoration industry platforms is a plus.
• Ability to establish and maintain strong working relationships with homeowners, insurance adjusters, and coworkers.
• Solid work ethic, high integrity, positive attitude, and strong attention to detail and accuracy.
• Motivated self-starter who is professional and has a passion for making things better.
• Ability to work independently in a fast-paced, team-oriented office environment, multitask, and adapt to a rapidly growing business.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.

Your Impact

You will help ensure calls, customer communication, job documentation, and administrative tasks are handled accurately and efficiently, supporting a smooth experience for both customers and the Thomasville team.

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.