Reconstruction Field Liaison: Restore Homes & Lives

Thomasville Homes Llc; Williamsburg, Northern (VA, KY); Hybrid; USD 45,000 - 52,000; Full time

Job summary

Thomasville Restoration in Williamsburg, VA is seeking a Field Liaison to support on-site inspections for non-complex reconstruction assignments, including interior, exterior, and roofing.

You will coordinate with coordinators, estimators, and customers, capture documentation with DocuSketch and mobile apps, and ensure accurate data and professional communication throughout the restoration process.

Qualifications

• Experienced with at least 2 years in construction, field inspection, or restoration services preferred.
• Comfortable conducting customer walkthroughs and documenting conditions using mobile apps or software.
• Tech savvy with smartphones, tablets, Outlook, Word, and Excel.

Responsibilities

• Conduct on-site inspections for non-complex reconstruction assignments including interior, exterior, and roofing.
• Present the Thomasville Sales Presentation via TEAMS or by phone to set clear expectations and obtain signed Work Authorizations.
• Capture DocuSketch 360 scans, photos, and documentation per company and carrier standards.
• Review assignment details before each appointment including claim scope, project address, and documentation requirements.
• Coordinate with internal teams including Coordinators and Estimators to ensure smooth project setup.
• Use DASH, Engage (ProAssist), One Click Contractor, and DocuSketch to manage and record project data.
• Maintain professionalism and empathy during all customer interactions, representing Thomasville’s values.
• Upload field data including photos, scans, and notes promptly and accurately.
• Request supporting documentation such as EagleView, Hover reports, and asbestos testing when needed.
• Provide detailed post-visit summaries to support estimating and production teams.

Skills

Field inspections

Construction experience

Detail oriented

Customer communication

Tools

DocuSketch

DASH

One Click Contractor

ProAssist

Outlook/Excel

Job description

Thomasville Restoration in Williamsburg, VA is seeking a Field Liaison to support on-site inspections for non-complex reconstruction assignments, including interior, exterior, and roofing.

You will coordinate with coordinators, estimators, and customers, capture documentation with DocuSketch and mobile apps, and ensure accurate data and professional communication throughout the restoration process.