Restoration Services Coordinator — Client & Field Liaison

Thomasville Homes Llc; Baltimore (MD); Hybrid; USD 45,000 - 55,000; Full time

Job summary

Thomasville Restoration is seeking a Specialty Services Coordinator to support the Specialty Services team. You will coordinate customer calls, assign jobs, schedule services, monitor progress, and audit files to uphold our Family First, Compassion, and Communication culture.

Ideal candidates have 5 years of progressive experience, 2 years in restoration coordination, English fluency (Spanish a plus), and be capable of multitasking in a fast-paced office environment.

Qualifications

• 5 years of progressive work experience.
• 2 years coordinator/administrator experience in the restoration industry.
• Available for overnight and weekend on-call rotation to receive and assign emergency-related claims.
• Excellent verbal and written communication, interpersonal, problem-solving, sales, and negotiation skills.
• Fluent in English; Spanish is a strong plus.
• Knowledge of Dash, Xactimate, AlacNet, Contractor Connection and Alacrity.
• Able to establish and maintain strong working relationships with homeowners, insurance adjusters, and coworkers.
• Attention to detail and strong work ethic.

Responsibilities

• Receive new job assignments and set them up in DASH.
• Coordinate with customers, departments, third-party vendors, and adjusters to obtain approvals and schedule services.
• Monitor assigned job files and assist with expediting job completion.
• Communicate with the field team on assigned files and update stakeholders.
• Complete regular job audits to ensure data accuracy and compliance.
• Ensure job files are organized for estimators to prepare prelim and final estimates.
• Track jobs, approvals, and required information throughout restoration processes.
• Maintain relationships with homeowners, insurance adjusters, coworkers, and partners.
• Draft correspondence and create reports to support Specialty Services.

Job description

Thomasville Restoration is seeking a Specialty Services Coordinator to support the Specialty Services team. You will coordinate customer calls, assign jobs, schedule services, monitor progress, and audit files to uphold our Family First, Compassion, and Communication culture.

Ideal candidates have 5 years of progressive experience, 2 years in restoration coordination, English fluency (Spanish a plus), and be capable of multitasking in a fast-paced office environment.