Field Liaison — Empathy-Driven Restoration Specialist

Thomasville Homes Llc; Cherry Hill Township (NJ); On-site; USD 45,000 - 52,000; Full time

Job summary

Thomasville Restoration is seeking a Field Liaison to conduct on-site inspections across interior, exterior, and roofing projects in the Mid-Atlantic. You will present the Thomasville Sales Presentation via TEAMS or by phone to set expectations and obtain signed Work Authorizations.

You will capture DocuSketch 360 scans, photos, and documentation, review appointment details, and coordinate with coordinators and estimators to ensure seamless project setup.

Qualifications

• Experience in construction, field inspection, or restoration services preferred.
• Comfortable conducting customer walkthroughs and documenting conditions using mobile apps or software.
• Proficient in or willing to learn DocuSketch, DASH, One Click Contractor, and related systems.
• Highly detail oriented with a focus on accurate data collection.
• Excellent communicator who can explain restoration processes clearly and calmly.
• Organized with the ability to manage multiple field assignments in a fast-paced environment.
• Tech savvy with smartphones, tablets, Outlook, Word, and Excel.
• Holds a valid driver’s license and reliable transportation.
• Able to safely access attics, basements, roofs, and other residential or commercial areas when required.

Responsibilities

• Conduct on-site inspections for non-complex reconstruction assignments including interior, exterior, and roofing.
• Present the sales presentation via TEAMS or by phone to set clear expectations and obtain signed Work Authorizations.
• Capture DocuSketch 360 scans, photos, and documentation per company and carrier standards.
• Review assignment details before each appointment including claim scope, project address, and documentation requirements.
• Coordinate with internal teams including Coordinators and Estimators to ensure smooth project setup.
• Use DASH, Engage (ProAssist), One Click Contractor, and DocuSketch to manage and record project data.
• Maintain professionalism and empathy during all customer interactions, representing Thomasville’s values.
• Upload field data including photos, scans, and notes promptly and accurately.
• Request supporting documentation such as EagleView, Hover reports, and asbestos testing when needed.
• Provide detailed post-visit summaries to support estimating and production teams.

Skills

Field inspection

Construction knowledge

Data collection

Communication

Tech savvy

Tools

DocuSketch

DASH

One Click Contractor

Engage ProAssist

Job description

Thomasville Restoration is seeking a Field Liaison to conduct on-site inspections across interior, exterior, and roofing projects in the Mid-Atlantic. You will present the Thomasville Sales Presentation via TEAMS or by phone to set expectations and obtain signed Work Authorizations.

You will capture DocuSketch 360 scans, photos, and documentation, review appointment details, and coordinate with coordinators and estimators to ensure seamless project setup.