Head of Coordination, Reconstruction & Roofing

Thomasville Homes Llc; Arbutus (MD); On-site; USD 75,000 - 85,000; Full time

Job summary

Thomasville Restoration seeks a Head of Coordination, Reconstruction & Roofing to lead the Reconstruction Coordinators, oversee all claims, and optimize intake, routing, and scheduling. You will drive efficiency, maintain exceptional member experience, and ensure compliance with standards while guiding technology-enabled workflows across departments.

The role emphasizes urgency, accountability, and continuous improvement, with a focus on scalable growth and strong leadership in a fast-paced

Qualifications

• Strong leadership and personnel management abilities.
• Excellent communication and conflict-resolution skills.
• High level of organization and operational awareness.
• Experience with call management and workflow technology.
• Ability to manage multiple priorities in fast-paced environments.

Responsibilities

• Provide direct leadership and oversight for all Reconstruction Coordinators.
• Develop departmental standards and workflow expectations.
• Oversee all incoming Reconstruction and Roofing claims.
• Manage call management and after-hours procedures.
• Implement escalation protocols and communication standards.
• Ensure departmental alignment with standards and objectives.
• Monitor KPI performance and team workloads.
• Identify automation opportunities to improve efficiency.

Job description

Thomasville Restoration seeks a Head of Coordination, Reconstruction & Roofing to lead the Reconstruction Coordinators, oversee all claims, and optimize intake, routing, and scheduling. You will drive efficiency, maintain exceptional member experience, and ensure compliance with standards while guiding technology-enabled workflows across departments.

The role emphasizes urgency, accountability, and continuous improvement, with a focus on scalable growth and strong leadership in a fast-paced